CVS Health→
Technical Support Representative at CVS Health in Smithfield, RI
Entry LevelHybridFull-timeSmithfield, RI$35k–$65k/yr
Skills
technical supportcall center experiencecomputer hardwaresoftware applicationscustomer serviceproblem solvingteam collaboration
Job Description
Summary: CVS Health is committed to building a world of health around every individual, providing a connected and compassionate health experience. The Technical Support Representative will respond to technical inquiries from CVS store employees and resolve issues related to hardware, pharmacy, and point of sale systems, ensuring outstanding customer service and timely issue resolution.
Responsibilities:
- Document problems, complete problem tickets, and request information in the support tools
- Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
- Effectively manage call workload
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
- Collaborate well in a team environment
- The full-time employee will work 5 days a week and must be able to work one weekend shift a week
Required Qualifications:
- 6 months of technical and/or call center experience
- High School Diploma or GED required or 2 years equivalent experience
Preferred Qualifications:
- Experience in a help desk/call center environment providing technical support in a retail environment
- Experience using computer hardware and software applications
Required Skills: Technical support, Call center experience
Important Skills: Computer hardware, Software applications
Nice-to-Have Skills: Customer service, Problem solving, Team collaboration
Benefits: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan., No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching., Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.