Technical Support Representative at CVS Health in RI - Smithfield

Summary: CVS Health is dedicated to building a more connected and compassionate health experience. The Technical Support Representative will provide timely technical responses to inquiries from CVS store employees and assist in diagnosing and resolving hardware and software issues. Responsibilities: - Document problems, complete problem tickets, and request information in the support tools - Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques - Effectively manage call workload - Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements - Collaborate well in a team environment - The full-time employee will work 5 days a week and must be able to work one weekend shift a week Required Qualifications: - 6 months of technical and/or call center experience - High School Diploma or GED required or 2 years equivalent experience Preferred Qualifications: - Experience in a help desk/call center environment providing technical support in a retail environment - Experience using computer hardware and software applications Required Skills: Technical support experience, Call center experience Important Skills: Computer hardware knowledge, Software applications knowledge Nice-to-Have Skills: Customer service skills Benefits: Affordable medical plan options, 401(k) plan (including matching company contributions), Employee stock purchase plan, No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching, Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.