Technical Support Representative at CVS Health in Woonsocket, RI

Summary: CVS Health is dedicated to building a world of health around every individual, and they are seeking a Technical Support Representative to assist store employees with technical inquiries. The role involves troubleshooting hardware and software issues while delivering outstanding customer service and ensuring timely resolution of problems. Responsibilities: - Document problems, complete problem tickets, and request information in the support tools - Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques - Effectively manage call workload - Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements - Collaborate well in a team environment - The full-time employee will work 5 days a week and must be able to work one weekend shift a week Required Qualifications: - 6 months of technical and/or call center experience - High School Diploma or GED required or 2 years equivalent experience Preferred Qualifications: - Experience in a help desk/call center environment providing technical support in a retail environment - Experience using computer hardware and software applications Required Skills: Technical support, Call center experience, Help desk support, Retail technical support, Computer hardware, Software applications Benefits: Medical, dental, and vision coverage, Paid time off, Retirement savings options, Wellness programs, Other resources