Sr. Manager - ACE Service Delivery at CVS Health in Texas

Sr. Manager - ACE Service Delivery Location: TX - Work from home We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking an experienced and dynamic Senior Manager to lead our Application Support team for myPBM. This role is responsible for: Overseeing daily operations, driving continuous improvement, and ensuring the highest levels of application reliability and user satisfaction. Being a strategic leader, skilled in managing complex technical environments and fostering a culture of engagement and accountability. Manage teams that have both legacy and modern tech stack Work closely with cross functional teams including product and the business and handle ad hoc requests Required Qualifications 7+ years in application support or technical operations, with at least 3 years in a leadership role including the following: Experience managing customer requirements and delivering effective solutions. Advanced knowledge of enterprise application platforms (e.g., RxClaim, AS/400, SQL, Java, Angular, Spring Boot, Oracle, Postgres, MongoDB, Jenkins/GitHub Actions, Harness, Web Services, AWS, GPC, Splunk, AppDynamics & Service Now). Demonstrated ability to lead teams in a fast-paced, complex environment. Strong problem management and production support experience. Excellent communication, consulting, and stakeholder management skills. Preferred Qualifications Experience in healthcare, pharmacy benefits management, or similar regulated industries. Familiarity with ITIL, Agile, or other service management frameworks. Experience with automation, monitoring, and incident management tools. MBA or advanced degree a plus. Education Bachelor’s degree or equivalent work experience. Pay Range The typical pay range for this role is: $118,450.00 - $236,900.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 05/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.