Health Advocate - Call Coordinator… at CVS Health · Pennsylva…

Health Advocate - Call Coordinator (Healthy Outcomes Team) - Remote Location: PA - Work from home We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Is yourpassionhelping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you! The Healthy Outcomes Team is a health advocacy team looking fordedicatedfriendly colleaguesto helpthe Medicare population learn about and complete important health screeningsand activities. As aHealth Advocateon the Healthy Outcomes Team, you will interactwith Medicare memberstelephonicallyto inspire healthy behaviors. Ourgoaloneachcallis togive everymember a clear understanding oftheirbenefits for specific screenings and medications. You will talk toprovidersand memberstoassistwithimportant health services, medications,and resources to improve Star health outcomes. Your key responsibilities are: Inbound and outbound calls to membersand providers to helpgettingserviceslikehealthcare visits,screenings, vaccinations, or medication refills. Working through barriers that stand in the way of our members’ good health Delivering the best member experience through professional empathetic conversations Provide important education to members to help them make good health decisions that improve their health Accurately document conversations in the member’s health record Your key abilities are: High-energy engagement to provide exceptional service Empathetic, curious,with anenthusiasm for learning Knowledge retention and recallto answerquestions and resolveissues Desireto understandand meetour members’ needsand escalate issues for resolution Speed andefficiencyto meet business metrics and goals. Ability to handle pressure and to stay calm and positive in all situations Ability to work independently, apply critical thinking skills when needed, multitask with ease, anddemonstrateprofessionalism in all interactions. Ability to absorb and apply new and changing information. Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment Required Qualifications Professionalcommunication skills Strongactivelistening and interpersonal skills High computer literacy, including ability to troubleshoot issues Proficiencywith Windows and web-based applications and digital communication tools Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace Hard wired connectivity to computer isrequired(DSL, satellite, and wireless broadband are notpermitted) Preferred Qualifications Bilingual or multilingual candidatesheavilypreferred. Experiencewith HEDIS screening measures Experience withbehavior change 1+ year experience with production expectationsor high-volume calls heavily preferred 2+ years’experiencewithcall centeror outreach involving members/consumers 3+years’experiencein ahealthcaresetting Medical certification (certified nursing assistant, medical assistant, etc.) Medicare member experience Education High School Diploma or G.E.D. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 05/04/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.