Associate Software Development Engineer… at CVS Health · Remote

Summary: CVS Health is dedicated to building a world of health around every individual, providing a connected and compassionate health experience. The Associate Software Development Engineer will administer IT managed applications, provide user account management, and support internal users of core enterprise software applications while collaborating with stakeholders to identify business needs and opportunities. Responsibilities: - Administers IT managed applications providing user account management by: creating accounts, disabling and deleting accounts, controlling access, and documenting steps for account creation - Gathers necessary documentation and participates in planning and implementation phases of new systems - Provide application support to all internal users of core enterprise software applications ensuring that requests are responded to and resolved within SLAs - Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified - Reviews new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams - Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions - Participates in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current systems as required to meet business needs and improve processes - Assist with the application maintenance schedule and upgrades as needed - Maintain knowledge of the internal software suites as they continue to evolve - Assist with managing vendor relationships in support of operational systems and enterprise software - Assist with the rollout of new enterprise applications - Assist with the merging of duplicate or similar applications Required Qualifications: - Ability to communicate effectively upward and across the organization, using appropriate business language to provide timely information to appropriate parties as needed - Ability to meet deadlines without compromising, and a close attention to detail and accuracy - Possesses basic business skills including customer relations, time management, and project planning - Strong analytical and problem-solving skills - Ability to work effectively in a fast-paced and dynamic environment Preferred Qualifications: - Prior relevant working experience - Experience managing active directory users and groups - Experience with Google Suites (Workspace) - Experience with Jira and/or ServiceNow - Experience creating accounts, disabling and deleting accounts, controlling access, and documenting steps for account creation within Enterprise level applications - Ability to develop training materials and conduct end user training a plus Required Skills: Analytical skills, Active Directory management Important Skills: Google Workspace, Jira, ServiceNow, Account management Nice-to-Have Skills: Training development, Customer relations, Project planning Benefits: Affordable medical plan options, 401(k) plan (including matching company contributions), Employee stock purchase plan, No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching, Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility