Instructor, Patient Access Specialist at Cuyahoga… · Cleveland

Instructor, Patient Access Specialist

Department: Health Industry Solutions

Location: Manufacturing Technology Center

Reports To: Program Manager, Health Industry Solutions

Recruitment Type: External/Internal

Requisition ID: req6414

Employment Type: Part-Time Faculty

Union Position: Non-Union

Work Schedule: hours depend on program needs

Job Description:

SUMMARY

Teaches a full range of skills and

knowledge for the certificate program in Comprehensive Patient Access

Specialist. Prepares students to pass the Certified Healthcare Access Associate

(CHAA) examination.

ESSENTIAL FUNCTIONS

• Deliver

  a comprehensive range of skills and knowledge required by the Workforce

  Career and Economic Development Division for the Health Industry

  Solutions, particularly within the Patient Access Specialist program

• Provide

  effective leadership, supervision, and control of classroom activities,

  ensuring a conducive learning environment

• Implement

  the approved healthcare training curriculum to enhance the learning

  experience of program participants

• Present

  well-prepared, organized, and clear lectures and classroom activities that

  align with the course syllabus (including medical terminology, Electronic

  Health Records, Ucertify, Fundamentals of Billing/Reimbursement,

  Introduction of Patient Access and CHAA study guide) and school policies

• Monitor

  attendance, maintain accurate, up-to-date records, and evaluate the

  educational performance of participants in accordance with college and

  department requirements

• Identify

  and refer participants to supportive services when necessary to enhance

  student success

• Maintain

  up-to-date knowledge of current changes and trends in the healthcare

  industry

• Promote

  students' development and effective use of skills in areas such as

  critical and analytical thinking, evaluation, communication,

  professionalism, customer service, computation, problem solving, and

  decision-making

• Provide

  students with timely information and feedback on their academic progress

  regarding quizzes, tests, homework, and projects

• Follow

  all College retention policies to ensure student attendance.

• Perform

  other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Associate degree
• Minimum of 5 years’ experience as a Patient Access Specialist or Patient Service Representative in a hospital setting
• Must possess CHAA or CHAM certifications
• Must be an approved proctor through NAHAM
• Prior classroom instruction and/or training experience in healthcare

KNOWLEDGE, SKILLS & ABILITIES

• Ability

  to instruct through remote and in-person delivery using platforms like

  Blackboard, virtual classrooms, and online Learning Management Systems

• Demonstrate

  intermediate proficiency with Microsoft Outlook, Word, Excel, and

  PowerPoint

• Ability

  to respond appropriately to the needs of the community with sensitivity

• Ability

  to manage key metrics

• Must

  possess excellent oral and written communication skills

• Ability

  to multitask effectively in a fast-paced environment

• Credibility,

  presence, and excellent facilitation abilities are required

• Possess

  a thorough understanding of all College policies and actively participate

  in their implementation and enforcement

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Communication
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Time Utilization
• Collaboration

IMPORTANT COMPETENCIES

• Adaptability
• Continuous Improvement

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
• Demonstrated basic Blackboard skills (equivalent program)
• Demonstrated experience with online instruction.
• Professional presentation skills
• Active membership in the National Association of Healthcare Access Management

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.)

• The work is performed in a normal, professional office or technical

  lab environment;

• The work area is adequately lighted, heated and ventilated;

• Typically, the employee may sit comfortably to perform the duties

  of the job and will perform repetitive motions with hands/fingers using a

  computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of

  light items such as papers, files, pamphlets, books, etc.;

• Work may also require walking and standing in conjunction with

  travel to and attendance at meetings and conferences away from the

  worksite

Special Note: This is aPart-Time Non-Bargaining Unit Position, with the following Set Rate of Pay: $30.00/hour.

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.