Customer Services Representative I at Custom Pipe… · Winter…

CUSTOMER SERVICES REPRESENTATIVE I Full Time · Location: WINTER HAVEN, Winter Haven, FL, US ROLE AND RESPONSIBILITIES: The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.  The essential duties and responsibilities include, but are not limited to:  •    Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.  •    Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.  •    Verify customer-approved quotes are signed are accompanied with company terms and conditions.  •    Verify orders are processed timely and accurately within the ERP system.  •    Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.  QUALIFICATIONS AND EDUCATION REQUIREMENTS •    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  •    Minimum 2 years of sales experience and willingness to learn and receive instruction.  •    Minimum Associate’s degree, Bachelor’s degree preferred.  PREFERRED SKILLS •    Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).  •    Familiarity with ERP Software. •    Strong customer service skills.  •    Strong communication skills with internal/external customers. •    Strong attention to detail.  •    Strong problem-solving skills. •    Strong organizational skills.  •    Punctual, reliable, and cooperative with others.  ADDITIONAL NOTES •    Pre-employment drug testing shall be required.  •    All applicants shall be authorized to work in the U.S. COMPENSATION AND BENEFITS •    After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.