Team Lead - Deal Desk

Team Lead - Deal Desk Location: Golflinks Software Park Private Limited Job Title Team Lead - Deal Desk Job Description Summary Job Description Job Profile Operations_Deal Desk_P5 Designation Team Lead – Deal Desk Key Responsibilities •Lead Deal Desk Specialists in the execution of Deal Desk services, including delegation andreview where applicable •Collaborate with Deal Desk stakeholders and other support teams to ensure the Deal Deskdelivers an exceptional broker experience and effectively collaborates with all business partnersin the delivery of services •Active participation in deal-related production •Lead, coach, train, and develop Specialist, including completion of performance evaluations •Collaborate with technology partners to identify, implement, and maintain automation/dataanalysis solutions to support Deal Desk's operations (e.g. UiPath Process Mining) •Conduct root cause analyses on process failures to identify issue(s), craft recommendations, andpresent findings and solutions to Deal Desk and Operational Leadership Required Skills & Qualifications Bachelor’s Degree (Business, Finance, Accounting, etc.) preferred •10+ years of deal desk, order management or sales order processing experience•Proven track record of completing tasks according to SLAs or in accordance to a set of quality standards•Strong analytical skills with high attention to detail and accuracy e.g exposure to BI Tools Tableau, Power BI etc•Proven experience in building Power BI dashboards and visualizations aligned with business needs•Experience improving processes and procedures to drive standardization and improve efficiency and quality•Experience leading teams and contributing to the professional development of junior team members•Demonstrated ability to independently execute tasks and resolve conflicts as they arise•Excellent organization and time management skills with the ability to manage multiple tasks simultaneously•Strong English communication (written, oral) and customer service skills; ability to effectively communicate with the Americas-based Team•Team-player capable of building strong working relationships with India team and Onshore team.•Highly proficient in Microsoft Office Suite•Willingness to work in flexible shifts including North America hours.•Knowledge of Salesforce, Workday, or other Accounting/Customer Relationship Management software•Knowledge of Commercial Real Estate industry a plus•Working Hours - Rotational shift 4PM to 1AM IST and 7 PM to 4 AM IST shifts INCO: “Cushman & Wakefield”