Resident Services Coordinator, Multifamily at Cushman &… · Client…

Summary: Cushman & Wakefield is a leading property management company, and they are seeking a Resident Services Coordinator to provide excellent customer service to clients and residents. The role involves being the main point of contact for residents during significant renovations, ensuring a smooth experience through effective communication and resource provision. Responsibilities: - Provide resources to residents and an open and welcoming environment for residents, customers, vendors, and neighbors - Acquire a broad knowledge of the community and the surrounding area - Assess needs of residents and provide them with the appropriate provider and community resources - Facilitate programs and services such as health and wellness, life enrichment, or transportation - Proactively develop a resource directory of local social service agencies and providers - Prepare and maintain log of resident issues and services provided - Provide residents with contacts and resources to assist with benefits and entitlement program applications - Assist residents with resolution of lease violations under the direct supervision of the Property Manager - Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property - Work closely with client representatives and construction team to coordinate resident activities and movements during renovations or construction - Assist residents preparing for changes to their homes and address questions or concerns presented by residents during the renovation and transition process - Help residents understand the renovation process - Help residents connect to their families, friends, and social networks for support, including during periods when residents are displaced from their units as a result of renovations - Deliver culturally appropriate & age-appropriate activities for residents who live at the property Required Qualifications: - High School Diploma, GED, Trade, Technical, or Vocational school - 1+ years of related experience - Ability to effectively interact and work with individuals from diverse backgrounds and attention to detail - Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistent - Understand the characteristics of the resident population and property in which they serve - Understand issues that may impact the differential use of services are socio-economic, age, culture, gender, race - Uphold core values: Service, transparency, performance, creativity, and community - Flexibility and ability to manage a complex workload in varied work environments - Strong interpersonal, communication, organization, writing and computer skills Benefits: Health, vision, and dental insurance, Flexible spending accounts, Health savings accounts, Retirement savings plans, Life, and disability insurance programs, Paid and unpaid time away from work