Operations Manager at Cushman & Wakefield in Nashville, TN

Operations Manager Location: Nashville, Tennessee, USA Job Title Operations Manager Job Description Summary The Operations Manager for the Nashville, Tennessee office is a strategic and hands-on leader responsible for overseeing all aspects of local operations in one of Cushman & Wakefield’s growth markets. This role is designed to support our Brokers and Service Lines by ensuring seamless operational delivery across a wide range of functions including, but not limited to, brokerage and administrative support, marketing and production design, financial analysis, transaction management, reprographics, and facilities. This individual is accountable for the overall health of the office, including team morale, culture, engagement, and cross-functional connectivity. They serve as the primary escalation point for internal and external stakeholders, ensuring timely resolution of issues and continuity of service. The Operations Manager will lead with a people-first mindset, driving operational efficiency, data integrity, and strategic forecasting. Key responsibilities include financial modeling, AR/AP processing, vendor management, CRM oversight, and process optimization. Partnering closely with the Market Managing Principal and Regional leadership, this role is critical to implementing best practices, supporting business growth, and maintaining a high-performing, inclusive, and engaged office environment that reflects Cushman & Wakefield’s values of integrity, collaboration, and client-centricity. This role reports directly to the Director of Operations, Baltimore + DC Metro + Nashville. Job Description Key Responsibilities Oversee daily office operations including facilities, technology, reprographics, mailroom, and vendor management. Serve as the primary on‑site escalation point for operational issues. Ensure alignment with company standards, policies, business continuity, emergency preparedness, and space planning. Lead, mentor, and support administrative, operational, and support staff across service lines. Foster a collaborative, inclusive, and engaged office culture. Partner with HR on recruiting, onboarding, training, performance management, and employee engagement initiatives. Manage office‑level financial operations including budgeting, forecasting, expense tracking, AR/AP, and vendor invoicing. Support deal documentation, commission accounting, and transaction expense reconciliation. Monitor expenses and escalate risks or variances as needed. Promote CRM adoption and ensure data accuracy for pipeline and revenue reporting. Ensure compliance with company policies, licensing, and regulatory requirements. Drive process improvement and operational efficiency; implement best practices in coordination with regional and national teams. Act as a trusted operational partner to Brokers and Service Line leaders. Collaborate with Regional and National operations on initiatives, reporting, and process updates. Support local events and initiatives in partnership with Marketing and HR. Maintain business continuity and emergency preparedness plans. Qualifications Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field preferred. Minimum of 5+ years of proven success in commercial real estate, finance, business administration/management, operations, or organizational leadership roles. Minimum of 5+ years of people leadership/management experience with 5 or more direct reports. Project Management Professional (PMP) certification is a plus. High proficiency in CRM management (Salesforce preferred), Microsoft Office 365 Suite (Excel, Word, PowerPoint, Outlook), business intelligence tools (Power BI preferred), and other applicable tools. Strong ability to analyze and interpret P&L statements and financial data. Demonstrated success in process improvement and operational efficiency. Excellent interpersonal communication, leadership, and relationship-building skills. Strong organizational and project management capabilities. Experience in conflict resolution and executive-level communication. The role is primarily on-site and expected to be in-office a minimum of four (4) days weekly. Occasional travel may be required for training or regional meetings.