Multi-Market Lead, Project & Development… at Cushman &… · Chicago

Multi-Market Lead, Project & Development Services Location: Chicago, Illinois, USA Job Title Multi-Market Lead, Project & Development Services Job Description Summary This role is responsible for leading, coordinating, and scaling multi‑market Project & Development Services (PDS) delivery and pursuits across geographies, sectors, and service lines. The Senior Director serves as the central point of integration between business development, sector leadership, and local market delivery teams to ensure consistent, high‑quality execution for complex, multi‑location clients. The Multi‑Market PDS Lead drives pursuits from origination through close, establishes account governance structures, and oversees ongoing delivery performance across regions. This individual plays a critical role in expanding Cushman & Wakefield’s multi‑market platform, strengthening national and global client relationships, and ensuring consistent delivery standards across the PDS organization. Job Description Key Responsibilities Multi‑MarketPursuits & Business Development Lead and coordinatemulti‑marketpursuits across regions, partnering with business development, sector leaders, and service lines toidentify, qualify, and win complex opportunities. Drive pursuit strategy across multiple geographies, ensuring alignment on scope, pricing, staffing, risk, and delivery approach. Lead RFP responses, presentations, and client interviews for large, complex,multi‑marketassignments. Collaborate with local market, regional, and account leadership to develop integrated solutions, competitive fee models, and staffing plans. Maintain visibility intomulti‑marketpipeline activity, forecasting potential revenue and conversion performance. Act as a seniorclient‑facingrepresentative through pursuit close and early engagement phases. Collaborate with marketing teams to develop andmaintainmulti-market specificcollateralforquick response requirements andsector specific opportunities. Account Setup & Governance Establish structured account management frameworks formulti‑marketand national clients. Develop governance models, communication protocols, escalation paths, and reporting standards across regions and service lines. Stand up and lead account teams, including account managers, regional deliveryleaders, and specialty resources. Ensure consistency in service delivery, risk management, and quality assurance regardless of geography. Create feedback loops to track client satisfaction, performance metrics, and continuous improvement opportunities. Delivery Oversight & Performance Management Partner with regional and local PDS leaders to ensureappropriate staffing, execution, and oversight of awarded work. Engage with service line account leads and client relationship owners to ensure delivery alignment and satisfaction for each account. Attend and/or lead client QBR’s, representing PDS as theservicelineleadto drive service expansion. Monitor financial performance, delivery quality, and client satisfaction across activemulti‑marketaccounts. Identifyrisks, gaps, or inconsistencies in execution and drive corrective action. Support escalation and resolution of client or delivery issues across markets. Ensure alignment between contracted scope, fee structures, and execution across regions. Cross‑ServiceLine & Global Coordination Work across service lines to integrate project management, project controls, advisory, and specialty services into unified client solutions. Coordinate with global counterparts where applicable to support international pursuits and accounts. Promote collaboration across sectors, geographies, and service teams to maximize client value. Drive consistency in how PDS services are positioned, marketed, and delivered across the platform. Scaling theMulti‑MarketPlatform Build and lead a scalable team of account managers andmulti‑marketdelivery leaders. Network and collaborate with Telent Acquisition to develop a warm bench of candidates to growth. Develop repeatable processes, tools, and playbooks formulti‑marketpursuits and account management. Identifyopportunities to expand services within existingmulti‑marketand national accounts. Support PDS leadership on strategic initiatives, operating models, and risk mitigation efforts to grow themulti‑marketplatform. Champion best practices, talent development, and knowledge sharing across markets. Qualifications & Experience Bachelor’s Degree in Architecture, Engineering, Construction Management, Real Estate, or related field; advanced degree or professional certifications (PMP, LEED, etc.) preferred. 12+ years of experience in project management, construction management, real estate, or professional services. Demonstrated experience leadingmulti‑marketor national accounts preferred. Strong background in business development, complex pursuits, and client relationship management. Proven ability to leadcross‑functionalteams across geographies within a matrixed organization. Deep understanding of project delivery models, staffing strategies, commercial structures, and risk management. Experience working with both occupier and investor clients is a plus. Key Skills & Attributes Executive‑levelleadership presence with the ability to influence without direct authority. Strong business development leadership with proven pursuit andrevenue‑generationcapability. Exceptional communication skills, bothclient‑facingand internal. Highly organized with the ability to manage multiple pursuits and accounts simultaneously. Strategic thinker with disciplined execution and strong operational judgment. Collaborative mindset with a focus on integration across service lines and geographies. Commercially savvy with strong financial understanding and accountability. Comfortable operating in afast‑paced, evolving environment. Success Measures Growth inmulti‑marketPDS revenue and pipeline conversion. Consistent win rates on complex,multi‑service‑linepursuits. High client satisfaction, retention, and account expansion. Effective account governance with clear roles, accountability, and delivery consistency. Strong collaboration across sectors, service lines, and geographies. A scalable, repeatable platform for deliveringmulti‑marketwork. Additional Locations: CW Site - USA - FL - Miami - 1000 Fifth Street, Tampa, Florida, USA, East Rutherford, New Jersey, USA, Denver, Colorado, USA, Dallas, Texas, USA, Charlotte, North Carolina, USA, CW Site - USA - MA - Boston - 125 High Street, Washington, District of Columbia, USA