Lobby Ambassador at Cushman & Wakefield in Chicago, IL

Job Title

Lobby Ambassador

Job Description Summary

The Lobby Ambassador — the first impression for every employee, guest, and partner who walks through our doors. This role is rooted in hospitality: creating a warm, welcoming, and effortlessly professional environment. Beyond guest experience, the Lobby Ambassador plays an important supporting role in workplace safety, access management, and day-to-day operations. The ideal candidate leads with a proactive service mindset, communicates with professionalism, confidence, and care, and takes pride in the details that make a workplace feel exceptional.

Job Description

Essential Responsibilities:

Experience & Hospitality

• Serve as the first point of welcome — greet every employee, visitor, and guest with warmth, professionalism, and genuine care.
• Deliver engaging workplace orientations for new employees and visitors, including facility orientation, amenity overviews, and service introductions.
• Build and sustain positive relationships with employees, building management, vendors, and service partners through consistent, courteous engagement.
• Anticipate needs and proactively communicate updates on service requests, ensuring every interaction is resolved promptly and thoroughly.
• Represent the ServiceNow brand as a visible, positive ambassador — setting the tone for an elevated workplace experience.
• Partner with WPS Operations, Communications, and Innovation Center to plan, support and deliver all internal and external meetings, engagements, executive briefings, events , high-profile executive visits, and special activations.
• Maintains awareness of daily meeting and event schedules and ensures campus readiness to welcome external guests, including coordination of access, signage, and hospitality logistics.

Administrative & Communication

• Manage all front desk and reception functions with accuracy, efficiency, and discretion.
• Serve as the communication link between visitors, employees, and internal teams — ensuring smooth, timely coordination.
• Handle telephone inquiries and direct requests to the appropriate teams and maintain accurate records and documentation.
• Support audit and investigative documentation with professionalism and confidentiality.

Access Control & Visitor Management

• Administer visitor registration, badge issuance, and identity verification in accordance with security policies.
• Manage badge operations for employees, contractors, and visitors — including access provisioning, revocation, and lifecycle tracking.
• Coordinate visitor escorts for restricted areas and respond to access inquiries with accurate, policy-aligned guidance.
• Arrange COI’s and necessary documentation for deliveries to meet Landlord requirements.

Security, Safety & Emergency Response

• Maintain a visible, professional presence at entry points to support a safe and secure workplace environment.
• Monitor for and report suspicious activity, unauthorized access attempts, or policy violations to the appropriate security teams.
• Execute emergency protocols as needed — including medical, fire, and active threat scenarios — and coordinate with emergency services.
• Screen incoming packages, maintain secure storage, and document incidents accurately for post-event review.
• Enforce access policies, clean desk standards, and visitor escort protocols consistently and professionally.

Education:

• High School Diploma or equivalent from an accredited institution (required).
• Customer service, hospitality, or reception experience (preferred).
• Experience in security, facilities, or access control environments (preferred).
• Must successfully complete Basic First Aid, AED, and CPR certification.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $24.65 - $29.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”