Lobby Ambassador at Cushman & Wakefield in Santa Clara, CA

Summary: Cushman & Wakefield is a leading global real estate services firm, and they are seeking a Lobby Ambassador to create a welcoming environment for employees and guests. This role involves managing front desk operations, ensuring workplace safety, and enhancing guest experiences through proactive service. Responsibilities: - Serve as the first point of welcome — greet every employee, visitor, and guest with warmth, professionalism, and genuine care - Deliver engaging workplace orientations for new employees and visitors, including facility orientation, amenity overviews, and service introductions - Build and sustain positive relationships with employees, building management, vendors, and service partners through consistent, courteous engagement - Anticipate needs and proactively communicate updates on service requests, ensuring every interaction is resolved promptly and thoroughly - Represent the ServiceNow brand as a visible, positive ambassador — setting the tone for an elevated workplace experience - Partner with WPS Operations, Communications, and Innovation Center to plan, support and deliver all internal and external meetings, engagements, executive briefings, events , high-profile executive visits, and special activations - Maintains awareness of daily meeting and event schedules and ensures campus readiness to welcome external guests, including coordination of access, signage, and hospitality logistics - Manage all front desk and reception functions with accuracy, efficiency, and discretion - Serve as the communication link between visitors, employees, and internal teams — ensuring smooth, timely coordination - Handle telephone inquiries and direct requests to the appropriate teams and maintain accurate records and documentation - Support audit and investigative documentation with professionalism and confidentiality - Administer visitor registration, badge issuance, and identity verification in accordance with security policies - Manage badge operations for employees, contractors, and visitors — including access provisioning, revocation, and lifecycle tracking - Coordinate visitor escorts for restricted areas and respond to access inquiries with accurate, policy-aligned guidance - Arrange COI’s and necessary documentation for deliveries to meet Landlord requirements - Maintain a visible, professional presence at entry points to support a safe and secure workplace environment - Monitor for and report suspicious activity, unauthorized access attempts, or policy violations to the appropriate security teams - Execute emergency protocols as needed — including medical, fire, and active threat scenarios — and coordinate with emergency services - Screen incoming packages, maintain secure storage, and document incidents accurately for post-event review - Enforce access policies, clean desk standards, and visitor escort protocols consistently and professionally Required Qualifications: - High School Diploma or equivalent from an accredited institution Preferred Qualifications: - Customer service, hospitality, or reception experience - Experience in security, facilities, or access control environments - Must successfully complete Basic First Aid, AED, and CPR certification Required Skills: Customer service, Hospitality experience Important Skills: Access control, Emergency response Benefits: Health, vision, and dental insurance, Flexible spending accounts, Health savings accounts, Retirement savings plans, Life, and disability insurance programs, Paid and unpaid time away from work