Lead Account Manager at Cushman &… · Budapest

Lead Account Manager Location: Budapest, Hungary Job Title Lead Account Manager Job Description Summary Act as client lead and single point of contact for Portfolio Administration services for each assigned client account. Working with internal stakeholders/colleagues, ensure up-to-date, accurate, complete and consistent lease data base, in order to deliver cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS. The Account Manager role takes oversight of the end-to-end Portfolio Administration service and acts as a point of escalation for issue resolution. Job Description Professional qualificationsand experiencerequired: BSC/MSC degree required 7years data processing or real estate operation experience in international environment is required 3yearsofpeople management experience required preferably in shared services environment 2 yearsofprocess transitioning experience 4 yearsofservice coordination experience Foreign language skillsneeded: English language advanced, professional Knowledge of any other European language is an advantage Otherskills: Excellent IT literacy Advanced MS Office Client technology platform SME Excellent written and verbal communication skills Excellent problem-solving skills Excellent analytical skills Strong leadership skills Able to work independently and in a team Incredibly strong work ethic Flexibility during times of change Ability to effectively prioritize and execute tasks in a high-pressure environment Proactive, enthusiastic and willing to learn Independent mindset and willing to make responsible decisions Incredibly high emotional intelligence Able to recruit team, role and subgrade best fit team members Focussed on continuous improvement and exceeding set targets Responsibilities of thejobholder: Comply with all Client and Cushman & Wakefield internal processes and data quality controls Delivering the contracted service level Regular tasks: BAU tasks to deliver: Proactively develop and maintain strong clientand internal stakeholder relationships Serve as first point of escalation for all matters relating to a client within the assigned team Manage contract performance and scope to ensure meeting of all deliverables for the accounts within the assigned team Identify and resolve inefficiencies in existing account processes and work with existing manager and other internal stakeholders to determine how to improve Support Integrated Portfolio Management initiatives Support and assist with departmental initiatives and ensure company standards are implemented, met and maintained Host weekly meetings with direct reports to help resolve client issues and challenges Service coordinationand governancetasks: Ensuring that the daily workload is properly distributed, and if it is necessary prioritising them Connect associates to regional leadership teams and with each other Provide a forum for managers to discuss concerns, clients, associates and highlights within the region People's management tasks: Maintain and develop their direct reports' competence, motivation and engagement level Actively manage account talents by providing talent reviews, performance reviews and succession planning for all staff within the assigned region. May include 9 block ratings with the management team highlighting rising stars, low performing associates, and subject matter experts. INCO: “Cushman & Wakefield”