Business Analyst at Cushman & Wakefield in Creve Coeur, MO

Summary: Cushman & Wakefield is a global leader in commercial real estate services, and they are seeking a Business Analyst to support the Director of Operations. This role involves managing administrative workflows, building automated systems, and ensuring operational data accuracy while standardizing processes into self-serve systems. Responsibilities: - Act as the primary gatekeeper for operational inquiries regarding billing, internal workflows, and ad-hoc requests - Identify repetitive administrative tasks and build automated workflows to reduce manual entry - Translate raw data and 'messy' inputs into standardized summaries and recommendations before they reach leadership - Support billing, forecasting, and budget tracking - Maintain and improve lightweight tracking models and automated dashboards to eliminate the need for ad-hoc status report outs - Manage the full lifecycle of operational meetings, including preparing agendas, capturing action items, and ensuring outcomes are documented - Track cross-functional commitments to ensure issues are completed - Coordinate recruiting pipelines and maintain candidate evaluation materials - Support onboarding logistics such as system access and vendor setup, seeking ways to automate the checklist for new hires Required Qualifications: - Strong problem-solving skills and comfort working with 'messy' data - Ability to learn and implement automation tools and maintain complex spreadsheets - Exceptional written skills to distill complex issues into concise narratives - A 'no task too small' attitude paired with the drive to resolve issues fully Preferred Qualifications: - 1–3 years in operations, administrative support, or data-entry roles - Previous experience supporting senior leaders or working within professional services is a plus - Proficiency in Excel/Sheets and an interest in low-code/no-code automation tools Required Skills: Automation Tools, Spreadsheet Management, Data Analysis, Analytical Mindset, High Ownership Benefits: Health, vision, and dental insurance, Flexible spending accounts, Health savings accounts, Retirement savings plans, Life, and disability insurance programs, Paid and unpaid time away from work