Retail Sales Associate - Full Time at Curaleaf · 345…

Summary: Curaleaf is a leading global cannabis provider committed to quality and innovation. They are seeking a Retail Sales Associate to provide exceptional customer service, assist guests in exploring cannabis products, and contribute to a welcoming store environment. Responsibilities: - Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience - Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice - Address concerns with professionalism and resolve issues to ensure customer satisfaction - Encourage loyalty by signing guests up for rewards programs - Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere - Help open and close the store, handle cash, and follow all procedures and regulations - Check IDs, update customer profiles, and process transactions accurately - Keep the store clean, organized, and fully stocked, from the sales floor to the backroom - Support inventory tasks like restocking, fulfilling online orders, and counting products - Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge - Highlight deals and complementary items at checkout to boost customer satisfaction - Stay on top of promotions and product updates to give customers a seamless experience - Stay agile and adaptable in a fast-paced, ever-changing retail environment - Take on extra duties as needed to support the team and store success Required Qualifications: - A high school diploma or GED - At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction - A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately - The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment - Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights - Excellent communication skills, with the ability to connect with customers and team members alike - Strong multitasking abilities and the agility to shift priorities as needed - Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement - Solid time management and organizational skills to stay on top of tasks and responsibilities - Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns - Basic proficiency in math and computer applications to support transactions and reporting - A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience - Strong conflict resolution skills and the ability to remain composed under pressure - Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success - A natural ability to build rapport and maintain lasting customer relationships - A collaborative spirit and a commitment to working well within a team environment Preferred Qualifications: - A background in a sales role with a focus on tracking KPIs and meeting sales targets - Familiarity with e-commerce systems and order fulfillment processes - Previous experience within a regulated retail setting Required Skills: Point-of-Sale (POS) Systems, Cash Handling, Product Knowledge - Cannabis, Inventory Management, Order Fulfillment, De-escalation Techniques, Computer Applications Benefits: Career Growth Opportunities, Competitive Pay and Benefits, Generous PTO and Parental Leave, 401(K) Retirement Plan, Life/ Disability Insurance, Community Involvement, Referral Bonuses and Product Discounts