Lead Store Associate at Curaleaf in 3990 NW 16th St Lauderhill, FL

Summary: Curaleaf is a leading global cannabis provider dedicated to quality and innovation. The Lead Store Associate will deliver exceptional customer experiences, guide team performance, and ensure operational excellence in a retail environment. Responsibilities: - Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction - Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance - Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education - Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences - Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust - Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout - Execute opening and closing duties, including daily huddles and cash reconciliation - Verify customer IDs and maintain accurate POS profiles - Ensure inventory integrity through precise transaction processing and order fulfillment - Lead inventory counts and participate in overnight audits - Maintain a clean, organized, and guest-ready store environment - Uphold compliance with SOPs, safety protocols, and state regulations - Achieve daily KPI goals through consultative selling and upselling strategies - Reinforce customer purchase decisions and highlight complementary products - Stay informed on promotions and product updates to deliver a seamless shopping experience - Guide and support store associates in daily operations - Lead by example in customer service and operational excellence - Train new hires and conduct ongoing training sessions - Provide real-time coaching and feedback to drive team performance - Delegate tasks effectively and act as the go-to leader in the absence of store management - Support conflict resolution and promote a positive workplace culture - Adapt quickly in a fast-paced environment and take on additional duties as needed Required Qualifications: - Must be 21 years of age or older - High School Diploma or General Educational Development (GED) certificate - A minimum of 1 year of experience in a customer-facing or sales environment - A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling - A minimum of 6 months of leadership experience in a retail environment - Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers - Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance - Strong leadership and team-building skills with the ability to coach and motivate others - Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices - High level of attention to detail, especially in cash handling and inventory management - Excellent customer service and interpersonal communication skills - Strong problem-solving and decision-making abilities - Ability to work independently and as part of a team in a high-volume, compliance-driven setting - Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights - Multi-tasking with the ability to quickly pivot to other tasks - Comfortable using technology and learning new tools to support operations and customer interactions - Strong time management and organizational skills - Strong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience - Basic proficiency in mathematics and computer applications - The ability to maintain a solution-driven mindset when dealing with upset customers - Strong conflict resolution skills and the ability to handle high-stress situations - Ability to support store leadership by taking initiative and a proactive approach - Ability to work across all stations within the store, based on business needs Preferred Qualifications: - Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance - Background in a sales role with a focus on tracking KPIs and meeting sales targets - Previous experience within a regulated retail setting Required Skills: Point-of-sale (POS) systems, Cash handling, Retail store operations, Inventory management, Sales performance, Retail standard operating procedures (SOPs), Safety protocols, Loss prevention practices, Mathematics, Computer applications Benefits: Career Growth Opportunities, Competitive Pay and Benefits, Generous PTO and Parental Leave, 401(K) Retirement Plan, Life/ Disability Insurance, Community Involvement, Referral Bonuses and Product Discounts