Cummins→
Service Supervisor at Cummins in Albany, GA
Mid LevelOn-siteFull-timeAlbany, GA$79k–$118k/yr
Skills
erpcrmwork order system
Job Description
We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins, Inc. in Albany, GA.
In this role, you will make an impact in the following ways:
- Supervise Technicians: Oversee Service Technicians and/or Service Team Leaders, coordinate their schedules, communicate repair plans, and monitor productivity and repair quality.
- Provide Coaching and Feedback: Offer guidance and feedback to Service Technicians and Team Leaders, conduct performance reviews, and support their professional growth.
- First-Level Support: Assist Service Technicians with initial support needs and escalate technical issues when necessary.
- Manage Service Logistics: Ensure efficient use of materials, equipment, and personnel while maintaining safety and quality standards.
- Develop and Review Quotes: Create and verify quotes for accuracy before communicating with customers and provide updates on repair status and any changes.
- Monitor Repair Status: Track the progress of open repairs, addressing any issues that may delay completion within the quoted timeframe.
- Monitor Branch Goals: Set and review goals and targets for the branch, ensuring high levels of customer satisfaction.
- Resolve Customer Concerns: Address customer issues related to warranties and build strong relationships through regular, professional communication.
Responsibilities
To be successful in this role you will need the following:
- Communicates effectively - Tailor your communication style to meet the needs of different stakeholders. Use various communication channels to ensure your message is clear and accessible to everyone involved.
- Customer focus - Take the time to understand your customers’ needs and preferences. Focus on providing solutions that are tailored to the customer’s specific situation. Follow up to ensure the customer is satisfied and to address any further issues.
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan. Follow guided workflows and procedures meticulously. Keep detailed records of your troubleshooting process and results.
- Technical Escalation - Make use of all available resources, including data management tools and expert advice, to resolve technical issues. Know when to escalate an issue to a higher level of expertise. Document all troubleshooting steps and resolutions accurately in the appropriate database.
Qualifications
Education/Experience:
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Additional Responsibilities:
- Will manage in-shop and field service jobs for Cummins Engine, Onan Powergen, Accelera Battery Electric systems as well as general truck repair.
- Supervises 4-8 technicians.
- Knowledge and experience with heavy duty diesel truck parts and repair is highly valued.
- Requires superior customer service skills.
- Previous leadership skills preferred.
- Requires safety conscious attitude.
- Requires proficiency with computer systems to build and manage work orders and communicate with customers, vendors and stakeholders internal and external to the company.
Compensation:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Company
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.