Senior Systems Engineer at Culture Amp · Melbourne

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together. Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. How you can help make a better world of work As a key member of our Tech Engineering Support team, you'll help us mature and scale our technology ecosystem that supports our internal operations globally. You'll develop, implement, maintain, and administer our SaaS enterprise applications, systems and services. This is a hands-on role where you'll work on complex technical challenges, mentor team members, and drive improvements that directly impact how our Campers work every day. As part of this team of amazing humans, You will: Cloud: Manage and scale AWS infrastructure, including EC2, Route 53, VPC and other AWS Services. Infrastructure as Code (IaC): Drive automation using Terraform or CloudFormation to ensure reproducible and version-controlled environments. Identity Management: Act as the primary lead for Okta, designing complex Okta Workflows for automated provisioning and advanced SSO/SCIM integrations. Mobile Device Management: Lead the technical strategy for Apple Devices using Jamf, driving zero-touch deployment, device trust, and full lifecycle management while maintaining security compliance and seamless end-user support. Network Infrastructure: Maintain and optimise corporate and remote office networking using Cisco Meraki. Automation & Scripting: Develop sophisticated scripts in Python to eliminate manual tasks and streamline Tech Ops processes. Support & Escalation: Provide L3 IT support for complex infrastructure issues, ensuring root-cause resolution for both on-site and remote staff. Enterprise AI Systems: Administer and support enterprise AI platforms such as Glean, Claude, and Google Gemini, with a focus on access control, performance, security, and internal adoption AI-Driven Automation & Optimisation: Identify opportunities to leverage AI within platforms such as Google Workspace, Slack, and Miro to automate repetitive tasks, enhance confluence documentation, and improve operational efficiency Prompt Engineering & Workflow Design: Apply structured prompt engineering techniques and multi-step workflows to improve knowledge retrieval, troubleshooting, and support processes You have: Experience: 3+ years in a Senior Infrastructure or Systems Engineering role within a SaaS or cloud-native environment. AI Platform Management & Governance: Demonstrated experience in the administration, governance, and scaling of Enterprise AI platforms like Glean, Claude, and Google Gemini. Proven experience in configuring and deploying AI-driven workflows and agents within Workspace technologies such as Google Workspace and Slack to automate system documentation, streamline incident summarisation, and optimise operational support cycles Proven experience in identifying and implementing automation opportunities using AI-driven or AI-assisted solutions Exposure to integrating AI into existing systems, scripts, or workflows Collaboration & Engagement: Acts as a key liaison between technical teams and the business, combining stakeholder management with service-led support to ensure seamless cross-departmental communication. Identity Management: Proven track record with Okta administration and the ability to build and troubleshoot complex Okta Workflows. JAMF Specialist: Expert-level knowledge of JAMF Pro for macOS management and Apple device support. Networking: Experience managing enterprise-grade Cisco Meraki environments. AWS Experience: Hands-on experience with core AWS services and specific proficiency in EC2, VPC, Route53 and Amazon WorkSpaces. Knowledge of ITSM frameworks, like change management and incident management, and platforms such as Jira Service Management You are: Open-minded and excited to work with talented people, advise and teach others while learning from amazing colleagues A strategic thinker who considers the bigger picture and anticipates how changes impact interconnected systems Curious and proactive you ask good questions, dive deep to understand systems holistically, and don't wait to be told what to do Resilient and adaptable, thriving in a hyper-growth environment where priorities shift and new challenges emerge regularly Committed to continuous learning and staying current with evolving technologies and best practices Note: As this role requires high-level in-person collaboration to resolve escalations and manage office infrastructure, attending the Richmond office at least three days per week remains a core expectation. We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success Programs, coaching, and budgets to help you thrive personally and professionally Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work Team budgets dedicated to team building activities and connection Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time Extended year-end breaks: An extended refresh period at the end of year Excellent parental leave and in work support program available from day 1 of joining Culture Amp 5 Social Impact Days a year to make a positive impact on the community outside of work MacBooks for you to do your best & a work from home office budget to spend on setting up your home office Medical insurance coverage for you and your family (Available for US & UK only) Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here. Please keep reading... Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience! If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions. If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.