Telemarketing Supervisor at Cultural Care… · Jakarta

Job Descriptions:

We are looking for an adaptive Telemarketing Supervisor to be a part of our team. You will be responsible for recruiting, training, and overseeing the performance of Telemarketing Agent. Besides, you should also be able to assist with the development and implementation of effective funnel performance strategies.

Responsibilites:

1. Leadership & Team Management

• Lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
• Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
• Provide training, coaching, and guidance to develop the skills and capabilities of team members.
• Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc)
• Address team issues and provide support.
• Handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently.
• Ensure the accuracy and quality day-to day and results of TMK member

2. Strategy Development & Execution

• Develop and implement effective performance objectives; time, tools, skills, and flow
• Collaborate with marketing and sales teams to align funnel process efficiently with overall business strategies and healthy COA.
• Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.
• Stay updated on market trends, competitor activities, and new lead generation / process technologies to drive innovation.

3. Cross-Departmental Collaboration

• Collaborate closely with the marketing and sales team to facilitate seamless handovers of qualified lead , appointment, and shows.
• Customer Relationship Management
• Build and maintain long-term customer relationships.
• Address customer inquiries and complaints.
• Ensure customer satisfaction.

Minimum Qualifications:

• Bachelor’s degree in marketing, Business Management, or a related field
• At least 3+ years of work experience as a Telemarketing Manager/ Supervisor/ Lead Telesales Manager , or a similar role in the Tele/Sales department
• Familiarity with the latest industry trends and developments
• 5 days a week job, Willing to work on shift with Saturday/ Sunday working day.
• Excellent verbal and written communication & presentation skills.
• Strong leadership, motivation, and coaching abilities.
• Understanding of sales processes and techniques.
• Ability to analyze data and identify trends.
• Ability to address challenges and find solutions.
• Ability to manage time and prioritize tasks effectively.
• Ability to handle customer inquiries and complaints professionally.
• Familiarity with Microsoft Office tools, CRM, and other Telemarketing support tools
• Understanding of the industry and target market.

About the Team

EF EFEKTA English for Adults is a division of EF. Since 1986 in Indonesia, we have been serving various segments of language students. Currently, we have English centers in Jakarta and Surabaya, and online classes nationwide, focusing on the needs of adult learners. Our programs offer small group classes, both online and offline, as well as Hyperclass, an immersive way to learn and practice English.

About the Company

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.