Senior Customer Success Manager at Cube in Toronto, Ontario, Canada

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. THE ROLE As a Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. Acting as a trusted advisor, you’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable value, and successful renewals. This role focuses on protecting recurring revenue and delivering an exceptional customer experience, partnering closely with Sales, Product, and Delivery teams. KEY RESPONSIBILITIES - Own customer health, adoption, and satisfaction across your accounts - Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams - Drive value realisation through regular reviews, insights, and success planning - Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry - Deliver training, enablement, and best practice guidance to maximise platform usage - Act as the voice of the customer internally, influencing product and service improvements WHAT WE’RE LOOKING FOR - 5+ years’ experience in Customer Success or Account Management within B2B SaaS - Strong background working with enterprise clients in financial services - Proven experience managing complex renewals and multi-stakeholder relationships - Solid understanding of regulatory/compliance environments (banks preferred) - Excellent communication, analytical, and stakeholder management skills - Comfortable working cross-functionally and using CRM/CS tools (e.g. Salesforce) Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.