Receptionist at CU*Answers in Grand Rapids, MI

Description

We’re looking for a proactive, detail-oriented Receptionist to support our management team, front-desk operations, and the Client Services & Education teams. This role is essential to creating a positive experience for clients, guests, and staff while keeping daily operations running smoothly. If you enjoy helping people, staying organized, and working in a fast-paced team environment, this position is a great fit.

What You’ll Do

• Serve as part of the front-desk team, greeting visitors, answering calls, and ensuring a welcoming office environment.
• Support CU*Answers Officers, Management, and the Client Services & Education teams with a variety of administrative tasks.
• Partner with your supervisor to manage daily responsibilities and provide backup support to other Administrative Assistants.
• Assist the Facilities Team with general office maintenance and delivery needs when required.
• Maintain a positive, professional attitude and contribute to a cooperative team culture.

What You Bring

• High school diploma or equivalent and 1–2 years of administrative or customer service experience is preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent typing, phone, and general clerical skills.
• Strong organization, accuracy, and attention to detail.
• Ability to multitask, meet deadlines, and take initiative.
• Friendly, positive attitude and strong communication skills.
• Ability to work effectively with both clients and internal staff.
• Discretion with confidential or sensitive information.
• Reliable, consistent attendance is a must.

Why You’ll Love Working With Us

• A positive, team-driven environment.
• Opportunities to learn, grow, and support multiple departments.
• A role where you directly contribute to creating an exceptional client and staff experience.
• A mission-driven cooperative organization focused on serving credit unions and their communities.

What is CU*Answers?

CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

Requirements

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

NOTICE

This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.

CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.