Intern, IT at CTI Foods in US-TX-Southlake

Summary: CTI Foods is a leading food manufacturing company dedicated to providing quality products and a rewarding career for its employees. As an Intern in IT, you will assist in supporting and securing enterprise information and operational technology systems, with a focus on cybersecurity fundamentals and compliance efforts. Responsibilities: - Monitor and triage helpdesk (HaaS) escalation queue to ensure operational & financial productivity and overall system availability - Proactively review historical issue data to initiate, plan, and deliver continuous production-system improvements - Engage with balance of Systems Engineering team to upgrade and/or replace legacy production systems - Manage assigned project Kanban (JIRA) and deliver project-based system enhancements to approved specification - Engage with IT Support Manager and systems analysis team (IT Project Manager) to define and support system configuration projects - Interface with stakeholders to define, train, and validate system requirements, utilizing end-user appropriate language and tools - Proactively identify, record, and escalate blockers and risks to operational effectiveness or system availability/stability - Develop technical documentation and deliver end-user training on newly deployed or upgraded systems - Other duties as assigned by IT leadership team Required Qualifications: - Completion of 2 to 4 years of a university‑accredited Information Technology or Cybersecurity–focused Associate or Bachelor's program, with strong preference given to candidates who have completed coursework in cybersecurity controls, vulnerability analysis, information risk management, and/or network security analysis - Willingness and desire to learn and apply advanced IT and project management principles and tools - Self‑motivated, self‑starter with the ability to work independently - Strong verbal and written communication skills - Ability to work effectively both in a team environment and independently while tackling complex problems - Accountability for quality and timely delivery of assigned work and deliverables - Ability to communicate effectively and take ownership in overcoming roadblocks to performance or deliverables - Ability to articulate technical concepts in clear, non‑technical terms without distorting the message - Ability to work effectively with ambiguity and demonstrate the capacity to create clarity - Strong desire to learn, grow, and develop professionally - Ability to learn new technologies quickly and apply them effectively Required Skills: Cybersecurity controls, Vulnerability analysis, Information risk management, Network security analysis, Identity and access management, System monitoring, Incident triage, NIST CSF 2.0, SOC compliance, Policy development, Cloud platforms - SaaS, Cloud platforms - IaaS, Cloud platforms - PaaS, Databases, Helpdesk escalation management, Kanban, JIRA, End-user training