ER Specialist at CSL in Liverpool, England, United Kingdom

ER Specialist Location: Seqirus UK - Liverpool The Employee Relations Specialist for the Global Employee Relations group is responsible for investigating and resolving employee relations that are in their region. This includes ownership and management of each ER case from intake to remediation and follow-up as necessary. ER cases include minor to medium complaints and conflicts in the workplace. The ER Specialist will work with their manager in conjunction with HR Business Partners and other members of the ER team to administer and manage ER services and serve as an advisor to CSL employees in policies and procedures, including managers related to the management of their team. The ER Specialist seeks to improve the employee experience while assessing and decreasing the risk to the company. RESPONSIBILITIES EMPLOYEE/INDUSTRIAL RELATIONS Manage minor to medium ER cases to resolution independently but with oversight by ER management, respective HR Business partners, legal counsel, and other stakeholders. Minor to medium complexity of ER cases may include limited risk factors to the organization. ER Specialist need to be able to identify the risk factors in ER cases and will follow the direction of their manager or more experienced ER staff for the strategy and resolution of the case. These cases may include the Corrective Action, Progressive Discipline, minor investigations, and other minor ER cases Facilitate terminations including termination letters, termination meetings, and related documentation Evaluate situations or data that require knowledge of company process and policies Influence and gain buy-in from managers in sensitive situations, while building the relationship Participate in program development and facilitate training on ER services with the Learning department, i.e., accommodations, corrective action Partner with manager and internal and external employment law counsel as appropriate, including modifying case responses and/or ensuring stakeholders are advised of recommendations to achieve business objectives while minimizing risk Work collaboratively to ensure consistent application and interpretation of company policies and contracts In Unionized / Works Council environments, facilitates resolution of minor labor grievances, disputes, employee issues and concerns. Work may be directed by an Industrial Relations or Works Council Manager at certain locations Interacts with employees, the designated union representatives and/or Works Council to build positive rapport and foster a collegial and collaborative working environment MEDICAL ACCOMMODATIONS Manage minor medical accommodation process in conjunction with other CSL and external stakeholders Facilitate interactive discussions with relevant HR Business Partners and medical experts Advocate for the employee and work toward balancing our CSL Values to find solutions Document and record determination of approved or denied medical accommodation in appropriate system CORRECTIVE ACTION Educate business leaders on corrective action and potentially annual review processes including SMART objectives. Emphasize to leaders the importance of early intervention and provide ongoing coaching and feedback Interacts with employees, the designated union representatives and/or Works Council to build positive rapport and foster a collegial and collaborative working environment Consult with managers on driving a culture of high performance and engagement at CSL Document and record employee actions in appropriate system SPECIAL PROJECTS/ADMINISTRATION Complete special HR/ER related projects by delivering against project objectives on time and as directed by lead Performs other duties as assigned or as may be necessary Record and correctly maintain all case management requirements in systems for reporting and compliance JOB SPECIFICATIONS Education Interacts with employees, the designated union representatives and/or Works Council to build positive rapport and foster a collegial and collaborative working environment Professional HR certification preferred Experience Minimum of 1-3 years’ experience as a HR Generalist, Senior HR Operations Specialist, Employee Relations Rep (or equivalent relevant experience working in a dynamic global organization) Demonstrated experience managing minor employee relations cases Good knowledge of HR processes gained in a dynamic organization Experience in a global company in a matrixed reporting environment is preferred Additional Comments Entry level knowledge of employment related laws at the county/regional level. Maintain knowledge of requirements impacting HR functions and ensure compliant, consistent application of policies and procedures Strong communication skills, both written and verbal Ability to manage and balance multiple employee relations cases simultaneously High employee, customer and colleague focus Organizational skills, ability to set priorities for self, and meet deadlines Results-oriented and sense of urgency Diplomacy and ability to handle confidential information with discretion Ability to build strong relationships and positively influence others Ability to work and manage virtual interactions Labor or works council experience is an advantage Good conflict facilitation and resolution skills Multiple language skills preferred Working Conditions (physical & mental requirements) Ability to make decisions which have a slight impact on the department’s credibility, operations and services Ability to compose G such as detailed reports, summaries and to make presentations outside the immediate work area Overnight travel may be required up to 10% of the time Fast paced environment with frequent interruptions Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. This position is open for application from Monday 4th May until Monday 11th May at 18:00 BST. About CSL Seqirus CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/. Our Benefits For more information on CSL benefits visit How CSL Supports Your Well-being | CSL. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement. Watch our ‘On the Front Line’ video to learn more about CSL Seqirus