Seasonal Backcountry Bike Gearhead at CSC Generation in Remote

Summary: CSC Generation is seeking a Seasonal Backcountry Bike Gearhead who possesses a deep, hands-on knowledge of road and mountain bikes. The role involves providing exceptional customer service, assisting riders with product inquiries, and maintaining relationships with customers to enhance their experience. Responsibilities: - Provide concierge level service to our riders/customers - Assist riders with general product questions - Answer calls, chats, and emails - Build and maintain relationships with our riders - Solve problems, answer questions about orders, returns, shipping, and order status - Contact customers via follow-up - Learn our processes and systems to meet our customers' needs - Work alongside a motivated and fun team full of riders that are passionate about bikes - Build your product knowledge through training and assisting our riders - Answer inbound calls and make outbound calls Required Qualifications: - Deep, hands-on knowledge of road and/or mountain bikes — components, fit, apparel, and gear - Ability to speak fluently to a customer about drivetrain compatibility, saddle selection, or the difference between a gravel and CX build - Must be able to use computers daily and have basic computer operating skills - Must be able to multitask, prioritize, and think on your feet - Ability to effectively communicate both verbally and written required - Able to work efficiently and effectively within multiple channels of inquiries Preferred Qualifications: - Experience in the cycling industry preferred - Customer service and sales experience strongly preferred - A passion for all things cycling - A passion for helping people - Schedule flexibility including weekends and evenings until 10:00pm - Ability to build and maintain long-term relationships with customers - Ability to use active listening to identify customer needs, concerns, and complaints Required Skills: Cycling Industry Knowledge, Road, Mountain Bike Components, Drivetrain Compatibility, Saddle Selection, Gravel, CX Bike Builds, Basic Computer Operating Skills, Sales Experience, Customer Service, Multitasking, Prioritization Benefits: Training is paid, We provide all equipment for training and for the job, you cannot use personal equipment.