Client Service Representative *Hawaii based… at CSC · Remote

Summary: CSC is a global business, legal, and financial services company based in Wilmington, Delaware, providing knowledge-based solutions to clients worldwide. They are seeking a Client Service Representative to build relationships with clients, respond to inquiries, and provide excellent customer service while navigating multiple databases and recommending process improvements. Responsibilities: - Build relationships with our clients to better understand their unique needs and concerns - Fulfill requests and answer questions for internal and external customers - Respond promptly to customer inquiries via phone or electronically - Provide excellent customer service to both internal and external clients - Organize the workflow to meet customers’ time frames and demands - Navigate between multiple databases quickly and accurately - Recommend process improvements where applicable - Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services Required Qualifications: - Experience working in a customer service or administrative capacity - Energetic self-starter who thrives in a fast-paced, team-oriented environment - Attention to detail and accuracy - Strong prioritization and time-management skills - Flexibility and agility, with the ability to multitask - Problem-solving skills - Strong computer skills and proficiency in MS Office, Word, and Excel - Effective verbal and written communication skills - Salesforce experience a plus Required Skills: Customer service experience, computer skills Important Skills: MS Office proficiency, Salesforce experience Nice-to-Have Skills: agility, Multitasking ability, Time-management skills Benefits: Paid time off, Medical, Dental, 401(k) plans, Annual success-sharing bonuses or commission plans based on individual performance, Tuition reimbursement, Referral bonuses