Project Manager - Branch Operations| Mumbai at CSB Bank · Mumbai

Project Manager - Branch Operations| Mumbai

Location: Mumbai, Maharashtra, India

To manage branch-related projects, operational initiatives, production movements, governance activities, and audit support functions. The role will act as a key coordinator between Branch Operations, Business, Technology, Risk, Compliance, Audit, and Vendor teams to ensure seamless execution of initiatives while maintaining operational stability, regulatory compliance, and governance standards.

• Branch Projects & Transformation
  • Lead and coordinate branch-related projects, system enhancements, and strategic initiatives.
  • Ensure successful delivery of projects within agreed timelines, scope, and quality standards.
  • Track project milestones, risks, dependencies, and implementation status.
  • Coordinate with business and technology teams for project planning and execution.
• Branch Operations Management
  • Support branch operations through process improvements and operational effectiveness initiatives.
  • Act as the central point of coordination between branches, operations teams, and technology teams.
  • Ensure smooth business operations during system changes, upgrades, and releases.
  • Facilitate issue resolution and escalation management for branch-related operational matters.
• Production Movement & Change Management
  • Govern branch-related production deployments, releases, and implementation activities.
  • Review and coordinate change requests, implementation plans, and rollback strategies.
  • Ensure compliance with change management and release governance processes.
  • Monitor post-production performance and drive closure of implementation issues.
• Audit & Compliance Management
  • Coordinate Internal Audit, IS Audit, Regulatory Audit, External Audit, and Compliance reviews related to branch operations and systems.
  • Provide audit evidence, data, documentation, and management responses within defined timelines.
  • Track audit observations, compliance gaps, and corrective action plans through closure.
  • Support regulatory inspections and compliance assessments.
  • Ensure adherence to organizational policies, security standards, and governance frameworks.
• Governance & Risk Management
  • Monitor operational, technology, and audit-related risks impacting branch operations.
  • Maintain governance trackers, action logs, compliance dashboards, and risk registers.
  • Ensure timely closure of governance and audit-related action items.
  • Support strategic reviews and management reporting.
• Stakeholder Management
  • Coordinate with Branch Operations, Core Banking Teams, Technology, PMO, Risk, Compliance, Audit, and Vendors.
  • Conduct regular governance meetings and status reviews.
  • Escalate critical operational, project, compliance, and audit concerns to management.
  • Drive cross-functional collaboration for issue resolution and project execution.

Experience: 12 to 16 years

Qualifications: BE -IT,CS/B.tech IT/BCA/B.Sc - CS/M.Sc IT / MCA