Branch Operations Manager| Sholinghur at CSB Bank · Sholinghur

Branch Operations Manager

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation) • Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements • Ensure accurate account opening/KYC with CKYC uploads and documentation quality • Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes • Prepare for audits/inspections; maintain records and resolve observations on time • Cross‑sell insurance/investments and activate digital banking for all new customers • Train frontline on process updates and compliance requirements • Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB