Customer Service Support at Crystal D in St. Paul, MN

Summary: Crystal D is dedicated to making recognition matter and is seeking a Customer Service Support team member. In this role, you will create exceptional experiences for customers and internal teams through front desk support, shipping coordination, and customer service assistance. Responsibilities: - Answer and route incoming phone calls while greeting and assisting visitors with professionalism and warmth - Support Will Call customers and coordinate courier pickups and deliveries - Assist with drop-ship orders and help maintain smooth order flow - Help resolve shipping and delivery issues with carriers such as FedEx and UPS - Provide backup support for order entry and customer service functions - Process retail orders and assist with customer requests - Maintain a clean, welcoming, and organized lobby and showroom environment - Support company “Thank You” initiatives and customer appreciation efforts - Assist with additional administrative and customer support tasks as needed Required Qualifications: - 1+ year of customer service, retail, office support, or related experience - Friendly, professional, and customer-focused communication skills - Strong organizational skills with the ability to multitask in a fast-paced environment - Attention to detail and accuracy - Basic computer skills and willingness to learn internal systems - Positive attitude and team-oriented mindset Preferred Qualifications: - Experience with front desk support, order processing, or shipping coordination is a plus, but not required Required Skills: Front desk support, Order processing, Shipping coordination, Customer-focused communication, Team-oriented mindset Benefits: Weekly Pay, Paid Holidays, Paid Time Off, 401(k) Match, Health Insurance, Dental Insurance, Life Insurance, Flexible Spending Account (FSA), Employee Assistance Program (EAP), Employee Discount, Tuition Reimbursement Program, Many Company Events