Customer Service Coordinator at Crystal D in St. Paul, MN

Summary: Crystal D is a company that values recognition and aims to be the first choice for awards and gifts. They are seeking a positive and organized individual to provide exceptional customer service and support in various administrative tasks. Responsibilities: - Answer and route incoming phone calls while greeting and assisting visitors with professionalism and warmth - Support Will Call customers and coordinate courier pickups and deliveries - Assist with drop-ship orders and help maintain smooth order flow - Help resolve shipping and delivery issues with carriers such as FedEx and UPS - Provide backup support for order entry and customer service functions - Process retail orders and assist with customer requests - Maintain a clean, welcoming, and organized lobby and showroom environment - Support company 'Thank You' initiatives and customer appreciation efforts - Assist with additional administrative and customer support tasks as needed Required Qualifications: - 1+ year of customer service, retail, office support, or related experience - Friendly, professional, and customer-focused communication skills - Strong organizational skills with the ability to multitask in a fast-paced environment - Attention to detail and accuracy - Basic computer skills and willingness to learn internal systems - Positive attitude and team-oriented mindset Preferred Qualifications: - Experience with front desk support, order processing, or shipping coordination is a plus, but not required Required Skills: Front Desk Support, Order Processing, Shipping Coordination, Customer-focused Communication, Team-oriented Mindset Benefits: Weekly Pay, Paid Holidays, Paid Time Off, 401(k) Match, Health Insurance, Dental Insurance, Life Insurance, Flexible Spending Account (FSA), Employee Assistance Program (EAP), Employee Discount, Many Company Events