Server - Ace Gillett's at Crystal Creek… · Fort…

Description

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

Servers provide outstanding service, possess a strong knowledge of upscale dining etiquette, and commit to ensuring a memorable dining experience for our guests. As a Fine Dining Server, you will play a crucial role in creating a luxurious atmosphere, delivering personalized service, and upholding the highest standards of hospitality.

REPORTS TO

Restaurant Manager and Supervisor

DIRECT REPORTS

N/A

KEY RELATIONSHIPS

Internal: Managers and hourly staff

External: Hotel vendors and suppliers

ESSENTIAL JOB FUNCTIONS

• Provide attentive and personalized service to guests in a fine dining setting, ensuring a memorable and exceptional dining experience
• Take accurate food and beverage orders, offering recommendations and up-selling where appropriate
• Demonstrate a thorough knowledge of the menu, including ingredients, preparation methods, and wine pairings, to assist guests in making informed choices
• Serve food and beverages in an efficient, professional manner, ensuring all items are presented with attention to detail
• Anticipate guest needs and respond to requests promptly and professionally
• Uphold fine dining etiquette, including proper table settings, silverware placement, and service timing
• Ensure that all guest concerns or complaints are handled professionally and resolved to their satisfaction
• Work collaboratively with kitchen staff, sommeliers, and management to deliver exceptional service
• Maintain a clean and organized dining area, adhering to health and safety standards
• Monitor guest satisfaction throughout the meal and proactively address any needs
• Assist with setting up, maintaining, and closing down the dining area, including restocking supplies and preparing for service
• Ensure that all bills are processed accurately and efficiently
• Follow state laws regarding alcohol sales

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Requirements

ESSENTIAL QUALIFICATIONS

• Proven experience as a server in a fine dining or upscale restaurant environment
• Exceptional knowledge of fine dining service standards and etiquette
• Ability to memorize and recall menu items, ingredients, and preparation methods
• Strong communication and interpersonal skills with a focus on providing excellent customer service
• Ability to multitask and work efficiently in a fast-paced, high-pressure environment
• Well-groomed and professional appearance
• Ability to work flexible hours, including evenings, weekends, and holidays
• Basic math skills for order accuracy and bill processing
• Knowledge of wine and beverage pairings
• Must be able to stand, walk, and carry trays for extended periods