Associate Business Analyst at Crum & Forster in Remote

Summary: Crum & Forster is a well-established insurance company providing specialty and standard commercial lines insurance products. They are seeking an entry-level Business Analyst to support technology platforms, manage production issues, and assist in project management activities while collaborating with various teams. Responsibilities: - Serve as the first point of contact for user-reported issues, questions, and requests related to production systems - Troubleshoot, investigate, and resolve production issues, escalating as needed and ensuring timely communication with stakeholders - Monitor system health and performance, proactively identifying and addressing potential problems - Document and track issues, resolutions, and recurring trends to support continuous improvement - Assist in coordinating small-scale projects and process enhancements, including scheduling meetings, tracking action items, and updating project documentation - Gather and document business requirements and user stories in a clear and concise manner - Support backlog management by assisting in organizing, prioritizing, and tracking tasks to maximize business value - Participate in testing and quality assurance activities to ensure successful deployment of system changes and enhancements - Communicate project and production status, roadblocks, and solutions to team members and leadership - Create and maintain process documentation, including step-by-step guides and workflow diagrams - Contribute to knowledge base articles and user support materials Required Qualifications: - Bachelor's degree required - 1-2+ year of experience or relevant internship experience - Strong interest in production support, technology operations, and project coordination - Exceptional analytical, problem-solving, and organizational skills - Ability to manage multiple tasks and priorities in a fast-paced environment - Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical audiences - Willingness to learn, take initiative, and see tasks through to completion - Attention to detail and commitment to quality - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, Teams) Preferred Qualifications: - Experience with Confluence and Jira is a plus - Experience supporting insurance operations (Auto, General Liability, Excess/Umbrella) is preferred but not required Required Skills: Production support, Analytical skills, Project management Important Skills: Microsoft Office Suite, Confluence, Jira Benefits: Competitive compensation package, Generous 401K employer match, Employee Stock Purchase plan with employer matching, Generous Paid Time Off, Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing, A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path, A dynamic, ambitious, fun and exciting work environment, We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community