Banquet Server at Crowne Plaza Lansing in Lansing, MI

Description

Job Overview

Banquet servers are critical to successful events. Banquet servers ensure each guest receives a memorable experience and receives excellent guest service in a timely manner.

Benefits and Discounts provided to company employees:

• Medical/Dental/Vision Insurance
• Vacation time
• Vacation Enhancement
• Personal Day
• Paid Holidays
• Funeral/Bereavement Leave
• Pet Bereavement
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy
• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• Retirement Plan with company match

Benefits eligibility varies based on position, employment status, and length of service.

Duties and Responsibilities

• Serve food and beverages using established Hotel standards.
• Set up for events including; but not limited to, place settings, décor, buffet lines, table linens, tables, and chairs.
• Complete all IHG and Hotel training.
• Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease; check identification of guests appearing to be under 40 years of age.
• Notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Clean and maintain workspace including back hall, carts, storage closets, event space.
• Engage with guests and colleagues using D.A.R.E. to Connect behaviors.
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Restaurant Manager or the Person In Charge (PIC).
• Additional duties as necessary and assigned.

Specific job knowledge, skills, and abilities:

• Strong Problem-solving and reasoning skills.
• Ability to work a flexible schedule including nights, weekends, and/or holidays.
• Communication skills, written or verbal, in the primary language(s) used in the workplace.
• Basic reading, writing, and math
• Ability to navigate necessary software and applications.
• Ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam.
• Knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation.

Physical demands:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 º F) and kitchens (+110 º F), possibly for one hour or more.
• Must be able to lift and transport items weighing up to 50 pounds on a regular and continuing basis; maneuver carts or equipment weighing up to 250 pounds occasionally.
• Must be able to exert well-paced mobility for up to 8 hours in length
• Must be able to maneuver between tables and in tight spaces.
• Must be able to position self to fulfill cleaning tasks.

Requirements

Qualifications and Requirements

• A high school or equivalent education is preferred. Minimum of six months of prior food service experience is preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
• Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including, separation.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to review the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws). Continued employment remains on an “at-will” basis.

E.E.O: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a drug free workplace. Background checks are done on all positions.