Change Management Lead (12 Month Contract) at Crown Agents… · London

companyDescription
Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.
FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.
jobDescription
Role Purpose
Project Compass is one of the Bank's most strategically important transformation programmes, and this role will lead how change is understood, embraced and embedded across the organisation.
Reporting to the Head of Strategic Transformation, the Change Management Lead will define and deliver the programme's change strategy, shaping its narrative, building stakeholder support, and ensuring the business is ready to adopt new ways of working.
This is a hands-on leadership role requiring someone who can operate comfortably at both strategic and delivery levels. One day, they may be advising senior leaders on stakeholder strategy or programme positioning; the next, they may be creating communications, facilitating workshops, analysing stakeholder feedback, or building change artefacts themselves. We are looking for someone who enjoys rolling up their sleeves, brings energy and momentum to those around them, and is comfortable building approaches from first principles in a fast-moving environment.
The successful candidate will be a strong advocate for modern, AI-enabled ways of working, using technology to improve insight, accelerate delivery, and enhance the quality and reach of communications and change activity. As a key member of the Transformation Office, they will play a central role in helping Compass land successfully across the Bank.
1. Programme Narrative
Develop and own the overarching Compass narrative, ensuring a clear, consistent and compelling story
Define and establish the programme “brand” (tone, identity, messaging framework)
Create core communication artefacts (e.g. slide decks, updates, FAQs, leadership briefings)
Use AI tools to accelerate content creation, iterate messaging, and tailor communications to different audiences
Act as a quality gate for programme communications to maintain consistency and clarity
2. Stakeholder Management & Engagement
Develop and maintain a comprehensive stakeholder map across all impacted areas
Build and manage a structured stakeholder engagement plan aligned to programme phases
Leverage AI and analytics to enhance stakeholder insight (e.g. sentiment tracking, segmentation, engagement patterns)
Identify key influencers, sponsors and potential points of resistance
Support senior stakeholders with messaging, briefing materials and engagement strategies
Continuously assess stakeholder sentiment and adapt approach in real time
3. Change Strategy & Planning
Define and implement a pragmatic, scalable change management approach for Project Compass
Embed AI-enabled approaches into change delivery (e.g. automated comms planning, impact assessment support, knowledge management)
Establish core change deliverables (impact assessments, change plans, comms plans)
Integrate change activity into overall programme plans and governance
Ensure change considerations are proactively embedded into workstream delivery
4. Business Readiness & Adoption (as programme matures)
Assess business readiness for change across impacted teams and functions
Define and track readiness criteria and adoption metrics
Use data and AI-enabled insights to identify adoption risks and target interventions
Develop and deliver plans to support adoption of new processes, tools and behaviours
Coordinate with SMEs and workstreams to ensure changes are understood and embedded
5. Capability Building & Upskilling
Identify change capability gaps across the programme and wider business
Promote adoption of AI tools to enhance productivity and effectiveness in change and communication activities
Support upskilling of leaders and managers to lead change effectively in an AI-enabled environment
Provide practical guidance, tools and coaching to teams delivering change
Champion modern, digitally-enabled approaches to change management across Compass
6. Governance, Tracking & Continuous Improvement
Establish simple, effective tracking of change activity and outcomes
Use AI to streamline reporting, generate insights and highlight emerging risks or themes
Provide regular reporting on engagement, adoption and change risks
Capture feedback and lessons learned to continuously improve the approach
Ensure alignment with broader Transformation Office / PMO standards and evolving AI practices
qualifications
• Relevant degree or equivalent professional experience
• Change management certification (e.g. Prosci, APMG) desirable but not essential
• Evidence of continued professional development, particularly in AI / digital tools, is advantageous
Core Change & Transformation Expertise
Proven experience delivering change management within large-scale transformation programmes
Strong grounding in core change disciplines (communications, stakeholder engagement, impact assessment, business readiness)
Experience shaping and implementing change strategies from early-stage programme definition through to delivery
Comfortable operating in ambiguous, fast-moving environments and building structure from first principles
Communications & Narrative Development
Demonstrated ability to develop compelling programme narratives and translate strategy into clear, engaging messaging
Strong written and visual communication skills, with experience creating executive-level materials (ExCo updates, town halls, briefing packs)
Ability to distil complex concepts into simple, audience-appropriate messages with clear “so what” outcomes
Experience establishing and maintaining a consistent “brand” for programmes or initiatives
Stakeholder Management & Influencing
Proven ability to engage and influence senior stakeholders, including Executive-level audiences
Experience developing structured stakeholder maps and engagement plans across complex organisations
Strong interpersonal skills, with the ability to build trust and navigate resistance constructively
Comfortable acting as a trusted partner to senior leaders, shaping messaging and engagement approaches
AI & Digital Ways of Working
Demonstrated interest in and practical use of AI tools to enhance productivity and quality of outputs
Experience using AI to support content creation, analysis, or insight generation (e.g. communications, stakeholder insight, reporting)
Ability to identify opportunities to embed AI-enabled approaches into change and transformation activities
Mindset of continuous improvement, leveraging technology to simplify and accelerate delivery
Business Readiness & Adoption
Experience supporting organisations through implementation and embedding of change
Ability to define and track readiness and adoption measures, and respond to emerging risks
Experience designing and delivering interventions to support behaviour change and adoption
Strong appreciation of how change lands operationally across functions
Ways of Working & Personal Attributes
Highly organised and delivery-focused, with the ability to manage multiple priorities
Pragmatic and outcome-oriented, balancing structure with pace
Strong attention to detail, with a focus on clarity and quality of outputs
Proactive, self-starting and comfortable operating as a standalone change lead
Collaborative and low-ego, able to work effectively across teams and disciplines
additionalInformation
Hybrid working
Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
Life Assurance – 4 times annual salary
Group Income Protection
Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
Discretionary Bonus
Competitive Annual Leave
2 Volunteering Days
Benefit Hub