Technical Programme Manager - Enterprise Systems… at Croud · London…

LONDON, UK (Hybrid Working - 3 days in the office per week)

COMPANY OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

ROLE OVERVIEW

Croud is running a transformation expected to span approximately two years, from selection through build and into stabilisation, across CRM, CPQ, delivery and PSA, ERP and finance including planning, data and integration, and Enterprise BI. It covers Croud and Born Social across the UK, US and MENA. We are selecting a platform and implementation partner this year, with build beginning in early 2027.

Reporting to the Enterprise Systems Implementation Lead, this role runs technical delivery with Croud teams and the implementation partners across the Enterprise Systems workstreams. The first phase covers vendor selection and solutioning: questions and answers, workshops, evaluation evidence and delivery planning. From partner mobilisation, the role owns the integrated delivery plan and day-to-day cadence through configuration, integration, migration, testing and release. It acts as the Croud counterpart to the partner project manager, maintaining an independent view of progress, dependencies and readiness.

Croud is backed by ECI Partners. This programme runs to a value creation timetable, and the role suits someone who is energised rather than unsettled by that pace.

RESPONSIBILITIES

Key responsibilities include, but are not limited to:

• Own the integrated Enterprise Systems delivery plan, dependencies, RAID and open items register, and drive actions to closure across Croud teams and implementation partners

• Through vendor selection, run the question and answer process, workshop schedule and solutioning sessions, and keep evidence, scoring inputs and actions tracked

• From partner mobilisation, run technical delivery across CRM, CPQ, PSA, ERP and finance including planning, data and integration, and Enterprise BI: workstream plans, sprint planning, backlogs and release reviews

• Coordinate configuration, supported integrations, data migration and reconciliation across Croud teams and partners, ensuring dependencies, responsibilities and acceptance criteria are clear

• Coordinate technical testing and business UAT, including environments, test data, defect resolution and evidence for release readiness

• Own RAID and status reporting personally, at a standard the steering committee can act on

• Hold both the partner and Croud's own workstream owners to the plan, and escalate slippage early rather than at milestone review

• Deputise for the Enterprise Systems Implementation Lead in working sessions with function leads, vendors and partners

• Hold the quality bar on programme documentation, so material reaching the steering committee needs no rework

• Own the delivery plan and readiness evidence for release, cutover, hypercare and handover to business as usual, coordinating Croud teams and implementation partners

PERSON SPECIFICATION

Essential

• Proven delivery of complex enterprise systems programmes across multiple applications and workstreams, from planning through implementation and release

• Operating at programme level across concurrent workstreams rather than single-project delivery, typically built over five or more years in implementation environments

• Experience managing systems integrators and implementation partners, holding them to delivery commitments and maintaining an independent view of progress on behalf of the customer; experience may be gained within a client organisation or an implementation partner

• Owns RAID and status reporting personally, and produces material an executive audience can act on

• Understands data architecture and system-to-system handoffs well enough to interrogate a partner's technical plan and sequencing

• Fluent in lead-to-cash as a domain, able to distinguish a technical blocker from a requirements gap that belongs with a business owner

• Comfortable joining a programme mid-flight, with open decisions and incomplete inputs, and closing them rather than waiting for direction

• Works at pace under a value creation clock: moves with incomplete information, makes the call on what is good enough, and drives to a dated decision rather than a perfect one

• Communicates with brevity and precision. Status that lands in thirty seconds, escalation that names the decision needed and by when

• Credible in front of function leads and executives, not only in delivery forums

• Comfortable holding a vendor to a schedule and escalating early

Desirable

• Private equity or investor-backed environment, and the delivery discipline that comes with a value creation plan and a reporting cycle

• Professional services, agency or media environment, particularly project-based and retained commercial models

• Experience across two or more of: CRM and commercial; CPQ; delivery and PSA; ERP, finance and planning; data and integration; Enterprise BI

• Experience of a multi-entity, multi-currency implementation

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years

• 25 days holiday a year

• Discretionary annual performance based incentive

• Sale commission

• Recruitment referrals bonus

• Health & Wellbeing contribution

• 2 Recharge Days each holiday year

• Ride to Work scheme

• Railcard

• Season Ticket loan

• Home office screen

• Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee

• Weekly treat: Enjoy a complimentary lunch on us every week

• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave

• Life insurance and income protection

• Medical Cash Plan

• Pension

• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)

• Peer to peer recognition scheme 'bonusly'

• Team off-sites/regular socials

• Year-round holiday parties

• Flexible working options

• Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes

• Eye on the future - our value on futurism, creativity and passion

• Generous in spirit - our value on people, development and inclusion

• Do what you say - our value on integrity and accountability

• Make a difference - our value on purpose and impact