Technical Services Analyst at Crossroads Technologies in Phoenix, AZ

Company Description

We are currently seeking Technical Services Analysts to join our team. The position is a Full-Time position within our company. You enjoy job security with us. You will be joining a team of highly dedicated IT professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.

Job Description

The fun, techy, things you’ll be working on

• Monitoring of Network and Desktop Environments
• Maintaining Desktops, Laptops, Tablets, and Smartphones
• Assisting on IT Projects as required
• Working with End-Users and Vendors to support applications and environments
• Deployment and Management of Microsoft desktop Infrastructure
• Routine Maintenance with desktops and end-users
• Deployment of end-user Infrastructure
• Supporting End-Users both remotely and on premise
• Routine Network Maintenance in an Active Directory environment
• Maintenance of Active Directory Environments including Group Policies
• Deployment of Infrastructure improvements with Microsoft Operating Systems

Qualifications

Some of the qualities we like to see in our team members

• Two Years of experience with Windows Desktop Management is preferred
• One Year of experience with MAC OS is preferred
• Office 365 experience is preferred
• Experience with Microsoft Active Directory is preferred
• A Degree in Information Technology or Business Management is preferred
• Having a worked in a highly motivated, fast-paced, critical support role
• An excellent reputation for support to end-users must be demonstrated.
• Excellent decision making and critical-thinking skills
• An ability to work in a fast-paced and quickly changing environment
• Excellent organizational and communication skills are required
• Ability to meet deadlines with Projects and Assignments
• Ability to learn and support new technologies and train others
• Some regional travel maybe required – all expenses paid
• Participate in an on-call rotation schedule
• Must be an energetic and highly motivated self-starter
• Must be self-motivated and have a positive attitude
• Must be detail oriented
• Must have the ability to multi-task
• Must have excellent oral and written communication skills
• Must have the ability to communicate effectively with others

Additional Information

Stuff We Offer

• Industry competitive salary based on education, capability, and experience.
• Comprehensive Health Insurance
• Prescription Coverage
• Dental Coverage
• Vision Coverage
• Short-Term Disability
• 401K Retirement Plan
• Paid Time Off
• Paid Training and Certification Testing

What You Should Know About Us

An organization’s business model means everything; to Crossroads it means sound decisions, satisfied customers, and long-term revenue. Our business model is designed to anchor a sound foundation of job security, customer loyalty, and sound practices in areas of core competency. For our team members, it means a solid foundation for personal and professional growth and job security.

• Steady double digit growth during the recent economic downturn
• Above average performance review wage Increases
• Teams of seriously awesome people
• Seriously awesome work atmosphere

Crossroads Technologies, Inc. is a leading provider of Consulting, IT Management, Outsourcing, Integration, and Hosting services to a vast cross-section of Industries throughout the United States. Crossroads has been a staple in technology services since 1996. We are a customer centric organization with focus on building and maintaining relationships with customers and delivering the highest level of customer service to our clients.

• Be part of professional team in a laid back, relaxed, business atmosphere.
• Bring together unique skill sets that drive innovation and promote customer satisfaction.
• We are a place to call home, where you can utilize your unique skill sets in an environment where forward thinking ideas are encouraged and put into motion to positively impact relationships.
• You can settle in with an organization that has a proven track record for sound business decisions and solid business foundations since 1996.
• You can contribute to an environment that promotes personal and professional growth as well as rewards hard work and continued success