Director of Support Services at Crossroads Technologies in Phoenix, AZ

Company Description

We are currently seeking an experienced Technology Leadership Professional to join our team as Director of Support Services. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.

Job Description

• Leading IT Projects for Clients
• Leading all Support Staff
• Managing Help Desk Services and Deliverables
• Working with End-Users and Vendors to support applications and environments
• Working with Client Stakeholders on strategy and vision
• Meeting regularly with Clients and attend Client meetings and engaging Executive Management
• Supporting Client initiatives remotely and on-premise
• Routine network maintenance in various Microsoft environments
• Maintenance of Active Directory environments including Group Policies
• Deployment of Infrastructure improvements on Client environments
• Assist in maintaining and deploying Office 365 Environments
• Assist in maintaining and deploying Client applications and environments
• Leading initiatives for researching and deploying new applications

Qualifications

• Five years or more of IT support experience is preferred
• Two years or more of IT leadership experience is preferred
• Solid experience in Support Services management roles is preferred
• Two Years of experience with Desktop Management is preferred
• Office 365 experience is preferred
• Experience with Microsoft Active Directory is preferred
• A Degree in Information Technology or Business Management is preferred
• Having a worked in a highly motivated, fast-paced, critical support role
• An excellent reputation for support to end-users and leading teams
• Excellent decision making and critical-thinking skills
• An ability to work in a fast-paced and quickly changing environment
• Excellent organizational and communication skills are required
• Ability to meet deadlines with Projects and Assignments
• Ability to learn and support new technologies and train others
• Some regional travel maybe required – all expenses paid
• Participate in an on-call rotation schedule
• Must be an energetic and highly motivated self-starter
• Must be self-motivated and have a positive attitude
• Must be detail oriented
• Must have the ability to multi-task
• Must have excellent oral and written communication skills
• Must have the ability to communicate effectively with others

Additional Information

An organization’s business model means everything; to Crossroads it means sound decisions, satisfied customers, and long-term revenue. Our business model is designed to anchor a sound foundation of job security, customer loyalty, and sound practices in areas of core competency. For our team members, it means a solid foundation for personal and professional growth and job security.

• Above average performance review wage Increases
• Teams of seriously awesome people
• Seriously awesome work atmosphere
• Industry competitive salary based on education, capability, and experience.
• Comprehensive Health Insurance
• Prescription Coverage
• Dental Coverage
• Vision Coverage
• Short-Term Disability
• 401K Retirement Plan
• Paid Time Off
• Paid Training and Certification Testing

Crossroads Technologies, Inc. is a leading provider of Consulting, IT Management, Outsourcing, Integration, and Hosting services to a vast cross-section of Industries throughout the United States. Crossroads has been a staple in technology services since 1996. We are a customer-centric organization with focus on building and maintaining relationships with customers and delivering the highest level of customer service to our clients.

• Be part of professional team in a laid back, relaxed, business atmosphere.
• Bring together unique skill sets that drive innovation and promote customer satisfaction.
• We are a place to call home, where you can utilize your unique skill sets in an environment where forward thinking ideas are encouraged and put into motion to positively impact relationships.
• You can settle in with an organization that has a proven track record for sound business decisions and solid business foundations since 1996.
• You can contribute to an environment that promotes personal and professional growth as well as rewards hard work and continued success