CROSSMARK→
Client Account Coordinator at CROSSMARK in Rogers, AR
Job Description
Client Account Coordinator
Location: Rogers, AR, United States
The Client Account Coordinator plays an important role in supporting day-to-day client program execution, serving as a key liaison between assigned clients, internal support teams, field operations, retail partners, and reporting teams. This position helps ensure client needs are anticipated, clearly communicated, and successfully met while identifying opportunities to improve execution, compliance, reporting, and overall program performance. The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable managing multiple priorities in a fast-paced retail services environment.
What You'll Do:
Serve as a primary day-to-day contact for assigned client programs, helping ensure program needs, priorities, and expectations are clearly understood and supported.
Partner with clients and internal teams to identify best practices, creative support ideas, reporting needs, execution opportunities, and process improvements.
Collaborate with cross-functional partners, including senior management, field operations, customer service, training, sales, retail, and reporting teams, to support account objectives.
Create and communicate program instructions, reports, updates, and data analysis to support strong in-store execution and timely decision-making.
Monitor program performance, issue tracking, merchandising activity, sales results, compliance reporting, training updates, and competitive insights.
Track sales trends, identify opportunities, run recurring reports, and prepare professional updates for internal stakeholders and client contacts.
Work closely with training partners to help ensure field representatives are prepared, informed, and supported for successful program execution.
Identify additional training or communication needs and help ensure updates are clearly documented, shared, and executed.
Recommend creative ideas to improve in-store productivity, retail engagement, program execution, and client product performance.
Maintain client data, program information, assignments, and related documentation in proprietary systems.
Assist with communicating frequency plans, resolving field concerns, and supporting alignment between client expectations and operational execution.
Participate in regular calls with operations leaders, providing program updates, addressing concerns early, and helping problem-solve to meet client and field needs.
Visit stores with or without client partners as needed to assess program needs, support planning, and strengthen execution.
Coordinate resources and priorities to help accomplish program goals and client deliverables.
Support additional training programs, special event programs, other company accounts, or divisions during critical business needs.
Provide weekend support during high-volume program blitz periods when needed.
Perform other duties as assigned to support team, client, and business performance.
What You'll Bring:
High school diploma or equivalent required.
Two or more years of retail, merchandising, consumer packaged goods, client support, or related program execution experience preferred.
At least one year of project coordination or project management experience preferred.
Prior field sales, field operations, training, or structured retail program experience is a plus.
Strong organizational skills with the ability to manage multiple priorities, deadlines, reports, and stakeholder needs.
Excellent written and verbal communication skills with the ability to share clear updates across clients, managers, field teams, and internal partners.
Strong attention to detail and commitment to accuracy in reporting, documentation, data management, and follow-through.
Ability to work independently while also contributing effectively in a collaborative team environment.
Comfortable analyzing information, identifying trends, solving problems, and recommending practical solutions.
Retail sales savvy with an understanding of in-store execution, merchandising, sales drivers, compliance, and client service expectations.
Proficiency with Microsoft Office tools and the ability to learn proprietary systems and reporting platforms.
Demonstrated professionalism, sound judgment, adaptability, and a customer-focused approach.
#DiscoverYouPath