Loan Processor at CrossCountry Mortgage in Rochester, NY

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Processor supports the loan origination process by coordinating communication among borrowers, real estate professionals, attorneys, and underwriting. The Loan Processor ensures accurate documentation, regulatory compliance, and efficient processing throughout the loan lifecycle. The Loan Processor plays a key role in supporting fair lending practices while delivering high‑quality service in a dynamic environment. This role offers an opportunity to gain valuable experience in the mortgage lending industry while contributing to positive client outcomes.

Job Responsibilities:

• Coordinate with borrowers, real estate agents, attorneys, and underwriting to facilitate smooth communication throughout the loan process.
• Maintain detailed records of all loan processing activities, including inbound and outbound correspondence, logs, and reports.
• Ensure adherence to Fair Housing regulations and other compliance standards during all stages of loan origination and servicing.
• Request and review borrower documentation when requested from underwriting.

Qualifications and Skills:

• Experience in loan origination or mortgage processing within the financial services industry.
• Knowledge of FNMA (Fannie Mae) guidelines, underwriting procedures, and mortgage servicing practices.
• Knowledge of Fair Housing regulations to ensure fair lending practices are upheld.
• Proficiency in basic math, including calculations related to loans, escrow accounts, and amortization schedules.
• Excellent credit analysis skills with an understanding of credit reports and financial documentation review.
• Excellent organizational skills with consistent effectiveness in handling multiple priorities in a dynamic environment.
• Skilled in operating standard office equipment including 10-key typing devices with high accuracy.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range:

• Hourly Rate: $25.00 - $40.00
• This position is bonus plan eligible.

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

#LI-CCMREC