Business Development Representative at CrossCountry… · Dallas

Summary: CrossCountry Freight Solutions (CCFS) is dedicated to achieving universal prosperity through quality service and technology in freight solutions. The Business Development Representative will manage customer relationships in the Less-Than-Truckload (LTL) transportation sector, focusing on lead qualification, customer needs assessment, and account retention. Responsibilities: - Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period) - Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements - Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors - Manage 3-week conversion period with systematic follow-up and proactive customer engagement - Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support - Maintain 50+ retained customer relationships with consistent touchpoints and value-added service - Use CRM daily to track all activities, opportunities, and customer interactions accurately - Follow established sales process and complete assigned tasks within company systems - Coordinate with operations, customer service, and claims teams to resolve issues - Target: $750k annual revenue growth (8-10 new $50k+ customers per year) Required Qualifications: - No prior logistics or LTL experience required - we provide comprehensive training - Comfortable with technology: CRM systems, mobile applications, Microsoft Office - Strong organizational skills and ability to work within structured processes - Self-motivated with ability to work independently - Valid driver's license and reliable transportation Preferred Qualifications: - B2B sales experience preferred but not required Required Skills: CRM systems, Mobile applications, Microsoft Office, B2B sales, Consultative sales, Lead qualification, Customer relationship management, Sales process adherence, Persistence, Relationship-building Benefits: Comprehensive paid training on LTL industry and our network, Mileage Reimbursement, Laptop, mobile phone, CRM and sales tools