Greek Customer Support Agent - Lisbon at Cross Border… · Lisbon

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries.

• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.

• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.

• To troubleshoot through the use of open questions, support documents and system training.

• To be able to offer recommendations to common problems or frequently asked questions

• Fluency in Greek (Native);

• Good knowledge of English (B2 level);

• Typing Speed: 25 words per minute;

• Availability to work in rotating shifts;

• Good computer skills;

• Any kind of previous experience or contact with clients;

• Excellent communication skills;

• Good listening and empathy skills;

• Good time management skills;

• Team spirit and flexibility.

• Competitive salary;

• Meal vouchers;

• Fixed-term, renewable employment contract;

• Private health insurance after 6 months of contract signature (additionally to the standard insurance);

• Sports activities and much more!!