German Customer Technical Advisor | Athens… at Cross Border… · Athens

Cross Border Talents is looking for German Speakers to work in Athens, Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Technical Advisor:

• High School Diploma or Higher;
• Native/Fluent German;
• Good level of English, C1;
• Writing speed: 20 words per minute;
• Active Listening;
• Good Problem Solving Skills;
• Strong troubleshooting Skills.

Cross Border Talent's Offer:

• Renewable contract of 12 months;
• Health Coverage and Private Health Care;
• Attractive Salary with performance bonus;
• Working hours: 40h per week = is 8 hours per day / 5 days a week;
• Greek lessons.