German Customer Advisor | Athens Greece -… at Cross Border… · Athens

At the moment Cross Border Talents is looking for German speakers to work in tourism sector for a top hospitality brand in Greece. Are you interested in moving abroad?

Your Role as a Customer Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Advisor:

• High School Diploma or Higher
• Native/Fluent German;
• Good level of English, C1;
• Writing speed: 20 words per minute
• Active Listening
• Good Problem Solving Skills
• Strong troubleshooting skills

What to Expect:

• 14 attractive salaries + performance bonus;
• Accommodation in a great hotel for the first two weeks,
• Private Health Care;
• 25 days annual leave per year
• Diverse and community minded organization
• Career-growth and lots of learning opportunities
• Working hours: 40h per week = is 8 hours per day / 5 days a week;