Customer Service Coordinator at Croda… · Guangzhou

Customer Service Coordinator

Croda is a FTSE100 organisation where we truly believe our people are our difference and this, along with our values of Innovative, Responsible and Together, create ‘our Purpose, Smart science to improve lives™’. With over 5,000 employees globally, we specialise in the research and development of innovative ingredients for the Life Science and Consumer Care markets.

We are focused on developing our inclusive culture through accountability, collaboration and innovation. As part of Croda, you will join a team committed to protecting the safety, health and wellbeing of our people and acting responsibly towards the environment, helping us build a safe, inclusive and sustainable organisation.

As we deliver our ambitious 2030 Growth Strategy, we’re looking for a Customer Service Coordinator to support our business growth.

Who We’re Looking For:

• Solid knowledge and experience in SAP, familiar with customer orders to delivery while providing accurate and timely information to customers
• Proficiency in both verbal and written English and Chinese
• Familiar with international trading terminologies
• Able to work to deadlines and attention to details
• Ability to communicate confidently and effectively both on the telephone and in writing

What You’ll Be Doing:

• Coordinate the activities across all departments (Production, QC, Accounts, Sales, Warehouse and Transport) involved in the order fulfilment process
• Ensure the order is accurately entered in the SAP system/relevant IT business system and progressed
• Provide timely and accurate information about the order to the customer
• Check product availability and liaise with factories to ensure fulfilment of the order on the customer's required delivery date
• Ensure compliance with Croda's credit control policy
• Support to reduce slow moving stock and working capital by regularly reviewing concessional stock and offering this stock to suitable customers
• Promptly deal with any complaints a customer may raise

At Croda, everyone has a part to play in maintaining a safe, inclusive and sustainable workplace. We value people who actively contribute to the wellbeing of their colleagues and the protection of the environment.

What We Offer:

The successful candidate will receive a competitive salary and benefits package and development opportunities.

Additional Information

This role will be based in Guangzhou. If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email candidate@croda.com.

Why Croda?

At Croda, we believe our people are our difference. We are people-led, driven by the desire to do good and deliver value, a unifying principle shaped by all the great people that have travelled through Croda since our beginning in 1925. We pride ourselves on bringing together diverse teams and talents from across the globe and, guided by our values of Responsible, Innovative, and Together, we are passionate about building an inclusive, collaborative, and diverse organisation with innovation and customer focus underpinning all that we do.