Web Quality Assurance Analyst at Cro Metrics in Remote

Summary: Cro Metrics is a growth optimization agency focused on redefining growth for organizations through digital experiences. The Web Quality Assurance Analyst will partner with engineers and strategists to ensure the reliability of A/B tests before they are launched on clients' websites, while also having opportunities for professional growth within the company. Responsibilities: - Partnering closely with the Engineering and Account teams to interpret needs, implement A/B tests, and deliver timely results to clients - Manually performing cross browser, functional, visual, and smoke testing daily across a wide variety of websites, and diving deep into each A/B test to ensure reliable functionality of the web experimentation tools - Perform QA execution on all low or medium levels of complexity more independently with little to no guidance - Perform QA execution on higher levels of complexity, escalations, and troubleshooting with guidance from more senior team members - Ensuring all A/B test issues are identified, understood, and resolved or addressed with the team through regular written check ins, video chats, and retrospectives - Documenting learnings and observations regularly to help disseminate information the team needs to succeed - Continuously expanding your experimentation knowledge through self‑study, mentorship, and cross‑functional collaboration Required Qualifications: - 1+ year quality assurance experience in a professional environment focused on websites or web application or 2+ years customer service experience or other experience in a high communication role - Technically-minded — Although no prior experience in experimentation is required, the position can get fairly technical when it comes to the web functionality, experimentation, and tools, resembling a Tier 2 IT Support role - Critical thinking — You can analyze a problem, ask probing questions, and iterate on your own processes - Attention to detail — You have high attention to visual detail, can communicate clear and specific step by step instructions, and leave no stone unturned - High communication — You enjoy writing (a lot), collaborative problem solving, providing clear plans of action, and jumping on a video call Preferred Qualifications: - Experience with Jira, Slack, or Zoom - Experience working fully remotely - Technical focus in schooling (e.g., Code School, CS Degree) - Knowledge of User Experience concepts - Knowledge of Agile concepts Required Skills: Quality Assurance, A/B Testing, Web Technologies Important Skills: Cross-browser Testing, Technical Troubleshooting Nice-to-Have Skills: Empathy, User Experience Knowledge, Agile Concepts, Jira, Slack, Zoom, High Communication, Growth Mindset Benefits: 401(k) with 100% match up to 4%, Medical, dental, and vision insurance with 90%+ employer contribution, HSA, HRA, FSA, wellness and pet care benefits, 4 weeks PTO (5 weeks after 3 years) + paid bereavement and parental leave, Professional development support with customized career planning, Laptop and gear of your choice, Fully remote work culture with welcome packages, surprises, and an annual retreat, Access to group performance coaching sessions