Senior Project Manager (Digital Projects) at Critical Mass · San José

The Senior Project Manager plays an integral role in partnering closely with our client and multidisciplinary teams. You will lead website and digital initiatives across the full project lifecycle, bringing together Creative, Content, Technology, Media, and other disciplines to deliver high-quality work on time and within scope.
This is a senior, hands-on project management role within a lean team. The ideal candidate is highly organized, proactive, and accountable, with strong project management fundamentals and the communication skills needed to effectively guide teams, manage stakeholders, and know when and how to escalate issues.
You will be comfortable creating structure and improving processes while also adapting to new tools, technologies, and ways of working. We are looking for someone who brings both strong operational discipline and the curiosity to identify better ways of working, including opportunities to leverage emerging and AI-powered tools to optimize project delivery.
You Will:
Lead end-to-end digital and website projects, including campaigns, new content pages, and website initiatives.
Coordinate projects across Creative, Content, Technology, Media, and other multidisciplinary teams.
Own project tracking, ensuring scope, timelines, deliverables, dependencies, and risks are clearly managed and communicated.
Build and maintain project plans, schedules, workflows, and processes that enable teams to deliver successfully.
Partner closely with internal teams and clients to establish priorities, align on objectives, and maintain momentum throughout the project lifecycle.
Manage project budgets and financial tracking, ensuring projects remain aligned with agreed financial parameters.
Identify potential issues and risks early, determine when escalation is required, and communicate effectively with both senior stakeholders and project teams.
Provide clear, timely updates on project status, risks, dependencies, and next steps.
Facilitate collaboration and alignment across multiple disciplines and stakeholders.
Bring structure to complex projects while remaining adaptable as priorities, tools, and requirements evolve.
Continuously look for opportunities to improve project management processes, workflows, and ways of working.
Contribute to a positive and collaborative team culture.
Share knowledge and provide mentorship to less experienced project management talent when appropriate.
Strong technical project management background, including Agile/Sprint methodology.
Experience managing cross-functional teams and working in client-facing environments.
Experience with Jira & Confluence
Facilitate meetings and manage risks, ensuring quality in all deliverables.
Oversee project budgets, forecasts, POs, and invoices, while identifying and mitigating project risks.
Provide regular project status updates to stakeholders.
You Are:
Proactive, self-sufficient, and comfortable taking full ownership of project tracking and delivery.
An excellent communicator who can build strong relationships across teams and with clients.
Comfortable communicating both up and down the organization, adapting your communication style to different stakeholders.
Someone who understands when to solve an issue independently and when to escalate.
Highly organized and naturally oriented toward process, structure, and continuous improvement.
Comfortable creating new processes and systems, as well as working within established ones.
Adaptable and curious, with an interest in new tools, technologies, and AI-enabled ways of working.
Comfortable working in a lean environment where collaboration, flexibility, and initiative are essential.
Experienced working across multiple disciplines, including Creative, Technology, Media, Content, and Project Management.
A positive, collaborative, and personable team member who contributes to a strong team culture.
Comfortable working in a fast-paced environment with changing priorities and multiple workstreams.
You Have:
+ 5 years of experience in digital project management, ideally with a focus on websites and digital experiences.
Experience leading projects across the full lifecycle, from creative and content development through technology and website delivery.
Experience managing multidisciplinary teams and projects involving areas such as Creative, Content, Technology, Media, and other digital disciplines.
Strong project management fundamentals, including experience managing scope, timelines, dependencies, risks, resources, and budgets.
Experience with Jira and Confluence.
Strong written, verbal, interpersonal, and stakeholder management skills.
A demonstrated ability to create structure, establish processes, and maintain strong project organization.
Experience working in client-facing environments.
The ability to adapt quickly to changing priorities, tools, technologies, and processes.
Experience mentoring or supporting the development of other project managers is a plus.
Familiarity with emerging and AI-powered tools for improving project management processes is a plus.
Experience in automotive, digital marketing, or agency environments is a plus.
What We Offer:
Competitive benefits packages
Vacation, compassionate leave, sick days, and flex days
Access to online services for families and new parents
End of year closure days (not deducted form vacation balance)
Diversity and Inclusion Board with 12 affinity groups
Internal learning and development programs
And more…
At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.comandus.greenhouse-mail.io.We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you.We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based:https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based:https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based:https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx