Client Services Intern

Summary: Critical Mass offers a 12-week internship program designed to fast-track your career through mentorship and hands-on client work. As a Client Services Intern, you will support the Client Services Team in managing client relationships and gain valuable experience in the digital agency world. Responsibilities: - Develop trusting relationships with clients and partner agencies - Represent Critical Mass’s values and mission - Begin to understand and showcase Critical Mass service offerings - Organize and set agendas for weekly client meetings - Assume ad-hoc requests and assist in the coordination, preparation, and promotion of projects and special events - Prepare appropriate presentations and present data from varying sources - Liaise with Client Services and Project Management teams - Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors - Liaise and communicate on behalf of Client Services department - Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance - Support Marketing and Business Development department teams as required - Begin to understand financial literacy per account - Further develop digital acumen and performance marketing - Grow your knowledge of digital marketing and trends in the industry Required Qualifications: - Highly proficient skills in Microsoft Office Suite, PowerPoint, and Keynote - Excellent word processing skills - Excellent oral and written communication skills - A thorough, detail-oriented mindset where organization is prioritized - Ability to multi-task and meet tight deadlines - Ability to work well under stress and in a dynamic environment - An outgoing, self-motivated, and assertive personality - Good balance between working independently and working with a team - Effective interpersonal skills and the ability to be a global thinker - Ability to proactively and diligently follow up with teams - Good use of tact and judgment - In your second or third year of university study or the first year of a two-year educational program Required Skills: Microsoft Office Suite, PowerPoint, Keynote, Word processing, Multi-tasking, Stress management, Assertiveness, Proactive follow-up, Tact, Judgment