ABA Care Coordinator (Spanish/English) at CrewBloom · Philippin…

We are seeking a Bilingual ABA Care Coordinator to support our Clinical Operations team by coordinating therapist schedules, tracking client authorizations, and ensuring continuity of care. This role serves as a key liaison between therapists, clinical staff, and families to ensure services are delivered efficiently and scheduling disruptions are resolved promptly.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced healthcare environment.

Job Responsibilities

• Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.

• Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.

• Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.

• Maintain accurate records in scheduling and case management systems.

• Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.

• Support new client onboarding by coordinating schedules following authorization approval.

• Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.

• Generate scheduling reports and monitor scheduling trends to support operational efficiency.

• Fluent in English and Spanish (written and verbal) is required.

• Minimum 1–2 years of experience in care coordination, patient scheduling, healthcare administration, or a related role.

• Experience in ABA, behavioral health, healthcare, or home care is highly preferred.

• Experience using EHR, scheduling, or case management systems.

• Familiarity with insurance authorizations, Medicaid, or service hour tracking is an advantage.

• Experience with CentralReach, Catalyst, Theralytics, or similar platforms is preferred.

• Strong organizational, multitasking, and communication skills.

• High attention to detail and proficiency with Microsoft Office and Google Workspace.

  • Internet Connection:
    • Primary internet connection with a minimum speed of 15 Mbps.
    • Backup internet connection with at least 10 Mbps.
    • Backup connection must be capable of supporting work during a power outage.
  • Primary Device:
    • Desktop or laptop equipped with at least:
      • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
      • A minimum of 8 GB RAM.
  • Backup Device:
    • Must meet or exceed the performance of an Intel Core i3 processor.
    • Must be functional during power interruptions.
  • Peripherals and Workspace:
    • A functioning webcam.
    • A noise-canceling USB headset.
    • A quiet, dedicated home office space.
    • A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.