Club Manager at Cresten Capital in Dallas, TX

Job Type Full-time Description JOB SUMMARY: As a Club Manager, you’ll play a key role in ensuring the daily operations run smoothly, creating a clean and welcoming environment, and driving the success of your club. This is a hands-on position where you’ll connect with members, lead growth efforts, and help shape a top-tier fitness experience for everyone who walks through our doors. DUTIES/RESPONSIBILITIES: Sales & Growth • Drive membership and personal training sales to achieve monthly goals. • Connect with prospects, new members, and current members to engage them, schedule tours, and support retention and usage. • Stay organized and on track with your sales and outreach efforts using a structured daily process. • Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections. Member Experience & Retention • Ensure that every member enjoys a clean, welcoming, and high-quality experience at the gym. • Provide exceptional service and keep in touch with new members and prospects through phone calls, texts, and face-to-face interactions. • Assist members with delinquent accounts, following up as needed to resolve payment issues. • Focus on keeping members engaged and addressing any concerns to help prevent cancellations. Club Cleaning & Preventative Maintenance • Perform daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash. • Regularly check and maintain equipment to keep the club in top shape. • Ensure all cleaning supplies and maintenance tools are well-stocked and organized. • Report larger maintenance issues to the appropriate team for quick resolution. Operations & Administrative Tasks • Handle weekly bank deposits, till counts, and inventory tracking. • Oversee the Personal Training department, tracking sessions and performance. • Approve time-off requests and manage timecards to ensure proper staffing. • Review club performance reports to identify trends and areas for improvement. Leadership & Development • Learn to effectively manage your daily tasks to meet set goals. • Lead by example and provide support to your team as needed. • Participate in weekly and monthly meetings and training to continuously grow in your role. • Work closely with the Lead Manager or Regional Manager to ensure the overall success of the club. Requirements REQUIRED SKILLS/ABILITIES:  • Proficient in MS Office with ability to learn new software. • Excellent organizational and leadership skills. • Outstanding communication and interpersonal abilities. • Ability to prioritize and handle multiple tasks simultaneously. • Proven ability to lead a team, self-starter. EDUCATION AND EXPERIENCE: • High school diploma or equivalent required.   • Personal Training Certification a plus. • 1-3 years of Sales experience preferred. • CPR, First Aid and AED certified preferred. Ability to obtain certifications is required. WORK ENVIRONMENT:  • Work is a customer facing indoor gym setting with a low to moderate noise level. TRAVEL REQUIREMENTS:  • Less than 10% on an annual basis. PHYSICAL REQUIREMENTS:  • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel. • Must be able to lift 50 pounds.